Criteria used to determine support options

What criteria is used to determine support options?

If your weekly earnings consistently meet our minimum requirement, you'll be eligible for email support, which you can request via a form in the Help Centre. Publishers can see if they qualify for email support and contact one of our specialists by visiting How can I contact AdSense support?

We look at earnings over the past 5 weeks and focus on longer-term earning trends when assigning support level. This helps prevent publishers from moving between support options too frequently.

Note that as of March 2014 we no longer consider earnings from the YouTube Partner Programme when determining support options for AdSense. YouTube partners should refer to the YouTube Help Centre for all monetisation and partnership questions.
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