Payments

Countries where a test question is asked for WUQC payment pickup

Due to coronavirus (COVID-19), some Western Union offices might be closed in your region. Please refer to the Agent Locator which is updated daily and is the most reliable tool to find Western Union offices available for payout in your country of residence. As a response to COVID-19, Western Union has launched a COVID-19 site to provide customers with the latest information regarding their services globally.

However, if you experience any difficulty picking up your payments during this period, we would recommend that you change your form of payment to bank transfer (Electronic Funds Transfer or wire transfer if applicable) to avoid payment disruption in the future.

You may be required to provide the answer to a test question if you pick up your Western Union Quick Cash payment in one of the following countries:

  • Benin
  • Burkina Faso
  • Cameroon
  • Cote d'Ivoire
  • Ethiopia
  • Gambia
  • Ghana
  • Kenya
  • Madagascar
  • Mozambique
  • Senegal
  • Seychelles
  • Tanzania
  • Uganda
  • Zambia
Western Union payments are currently only available in a number of countries. Though we may offer WU to other countries in the future, we do not have a date for when this may become available.
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