Address (PIN) and phone verification

Address verification troubleshooting (PIN)


Address (PIN) verification

  To protect the security of accounts, Google requires you to verify your address before we can send you payment. To do so, we post a Personal Identification Number (PIN) to your payment address. You'll then need to enter this PIN within your account. You'll have 6 months from the date that your first PIN is generated to enter it in your account. After 6 months, your account will stop displaying ads. See an example of PIN mailer.

We understand that your PIN can fail to reach you. That's why if you don't receive your first PIN, you can request 2 additional replacement PINs. If you've requested your maximum of 3 PINs and haven't received any of them within 4 weeks of your last PIN request, sign in to your account and you'll see a notice on your Home page with further instructions on how to send us an official document proving your address through a contact us form.

If you enter your PIN incorrectly 3 times, you will lose access to your account.

PIN troubleshooter

  This troubleshooter is designed to walk you through steps to resolve any issues you may be encountering when confirming your account with PIN. At each step, we'll provide instructions or further questions to help narrow down the issue that you're facing. Following these instructions will ensure the best results.

PIN troubleshooter

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Why haven't I received my PIN?

  There are several reasons why you might not have received your PIN yet. Please find detailed explanations here.


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