Address (PIN) and phone verification

Address verification troubleshooting (PIN)


Address (PIN) verification

  To protect the security of accounts, Google requires you to verify your address before we can send you payment. To do this, we post a Personal Identification Number (PIN) to your payment address. You'll then need to enter this PIN in your account. You'll have four months from the date your first PIN is generated to enter it in your account. After four months, your account will stop displaying ads. See an example of PIN mailer.

If you don't receive your PIN

We understand that your PIN might fail to reach you. That's why, if you don't receive your first PIN, you can request two additional replacement PINs. If you've requested your maximum of three PINs and haven't received any of them within four weeks of your last PIN request, sign in to your account and you'll see a notice on your Home page with further instructions on how to send us an official document proving your address via a contact form.

If you enter your PIN incorrectly three times

Please enter your PIN carefully. If you enter your PIN incorrectly three times, you will lose access to your account. In this case, you'll need to contact us to gain access to your account again.

PIN troubleshooter

  This troubleshooter is designed to walk you through the steps to resolve any issues you may be encountering when confirming your account using a PIN. At each step, we'll provide instructions or further questions to help narrow down the issue you're facing. Following these instructions will ensure the best results.

PIN troubleshooter

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Why haven't I received my PIN?

  There are several reasons why you might not have received your PIN yet. Please find detailed explanations here.


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