Troubleshooting and issue resolution

Why does my account have a payment hold?

Your AdSense payments may be held for any of the following common reasons:

  • You haven't submitted your tax information.
    Depending on the country of your payment address, Google may require you to provide certain tax information. Check the Tax Information page in your account for more details.
    Go to your Tax Information page now
  • You have not set up a form of payment.
    You need to choose how your earnings are paid out.
    Set up a form of payment now
  • You haven't removed your self-hold.
    If you chose to pause your AdSense payments, you need to remove your self-hold in order to begin receiving them again.
  • You haven't verified your address.
    All publishers are mailed a personal identification number (PIN) when their earnings reach the verification threshold. You must enter your PIN to verify your address before you can receive payments.
  • If your form of payment is via Russia Post (Rapida - post)
    If your account is on hold, then action is required to continue receiving payments by Russia Post due to updated restrictions. Please read all instructions regarding what to do to continue receiving payments.
  • Your account is currently under review for invalid activity.
    All accounts are monitored for policy compliance and invalid activity. At times, while your account is under investigation, your payments will be temporarily placed on hold. You do not need to contact us about this hold; the hold will be automatically removed at the end of the investigation if your account is policy compliant and your traffic is valid.

Once you've completed all the steps listed, payment holds are automatically removed. Keep in mind that you'll need to submit all payment information by the 15th of any month in order to be eligible for that month's payment cycle.