Troubleshooting and issue resolution

Disapproved application


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Problems with application

  Once you've submitted your application, please ensure that you've verified your email address. Depending on the volume of incoming applications we receive, the review process may take up to a week.
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Application issues troubleshooter

  If it has been more than a week since you submitted your application and verified your email address, or your application has been disapproved and you do not understand why, then this troubleshooter will walk you through the steps to resolve any issues you may be encountering. At each step, we'll provide instructions or further questions to help narrow down the issue you're facing. Following these instructions will ensure the best results.