Troubleshoot and resolve common issues
Below is a list of the current AdSense known issues and their possible workarounds. Please know we are working to resolve these issues and appreciate your patience.
Policy violations incorrectly listed as "Previous non-compliance"
Details:Latest update: This issue has now been fixed.
As of November 17th, 2014, some users are seeing a subset or all of their policy violations listed incorrectly as "Previous non-compliance" in the "Policy violations" section of their AdSense accounts.
To check your policy notifications: Sign in to your AdSense account, click the gear icon and select Status. If you see an unresolved "Previous non-compliance" notification in your account, please check it against the policy violation email that you received to see if it's been incorrectly listed. Note that you can use the date and example URLs to match notifications to emails.
If you do have unresolved policy violations incorrectly listed as "Previous non-compliance", please do the following:
- Ignore the content of the incorrectly listed notification.
- Refer only to the policy violation email you received.
- Once you’ve fixed the issue, either mark the incorrectly listed notification as "Resolved", or follow the steps in your email notification to submit an appeal.
Last updated: December 17, 2014
Payments on hold for some accounts; address change required.
As of November 18, 2014, some users are being shown a payments on hold notification on their accounts. Due to an issue with the AdSense system, these users have had their current payee address reset to Google Inc, 1600 Amphitheater Park, Mountain View, CA 94043, United States.
The issue has now been fixed, but these payment holds cannot be removed until the affected users contact the support team in writing with their new/correct address. Once the new address is verified, the payment hold will be removed from the account and payments will be issued as usual.
If you've been affected by this issue, please contact the support team by completing the AdSense payment holds form.
Last updated: November 18, 2014
Custom ad styles: the color of the button in the preview doesn't match color of the button on my site
Note that when you create your own ad style, you can't directly edit the color of the button. Google will select the best performing color for the button, based on the color settings you've chosen for your ad unit. This means that sometimes the color of the button in the preview might not be exactly the same as the color of the button on your site.
Last updated: October 28, 2014
“No valid forms of payment” alert on publisher accounts with EFT as the form of payment
Some publishers who use EFT were notified by an alert in their AdSense accounts that they had no valid form of payment, and their payments were put on hold. Note that this issue mainly affected U.S. publishers only.
The alert says:You have no valid forms of payment.
Your Bank account ...XXX was blocked because of the following reason that we received from your bank or credit institution: your account details are incorrect. To try again, remove the account from your payment options page. Then add your account as a new form of payment, this time with the correct information. If you entered in the correct information previously, contact your bank or credit institution to resolve the issue. Learn more.
We determined that your previous payments were issued to a “savings” type bank account, which is not allowed in certain countries. If you were affected by this issue, you’ll need to add a non-savings bank account to your EFT payment settings.
Because of how our payment system currently functions, you’ll need to add a new bank account before you can remove your old bank account information. If the hold was applied by mistake and your current account is not a “savings” type account, then you’ll need to follow these steps as a workaround to our current system constraints, which prevent re-adding the same banking information:
- In your Payment settings, re-add your bank account information with a typo in the account number.
- Set your new pending bank account with the typo as "Primary".
- Remove your original bank account.
- Now add your bank account information correctly, without a typo.
- Set that bank account as "Primary".
- Now remove the bank account entry with a typo.
In a few days, you'll receive a test deposit to your bank account, which you'll need to enter in your AdSense account. As soon as your banking details are re-verified, then the hold will be removed from your account. Any outstanding payment will be issued within a few days.
Last updated: April 30, 2014
Google Publisher Toolbar disabled for some Chrome users
If your Google Publisher Toolbar disappeared from your Chrome browser after you were prompted to reset your Chrome settings, the extension may have been disabled.
To re-enable it: enter "chrome://extensions" in the address bar of your Chrome browser, locate the Google Publisher Toolbar in the list of extensions, then select the checkbox to re-enable it. If you can't find the Google Publisher Toolbar in the list, you'll need to re-install it from the Google Play Store.
Last updated: January 20, 2014
Some rich media ads are showing up blank in the Ad review center for Firefox and Chrome users
Due to new security measures introduced in the latest versions of Firefox and Chrome, some rich media ads are showing as blank in the Ad review center for publishers using these browsers. While this doesn’t affect the allow and block functionality of the Ad review center, it does mean that currently:
- You can only see a screenshot of these ads in the “tiled” view.
- You can’t see a preview of these ads in the “one by one” view.
Specifically, this issue relates to the following versions of Firefox and Chrome:
- Firefox version 23.0 and higher
- Chrome version 30 and higher
Note that if you’re using an older version of either of these browsers, you won’t be affected by this issue.
We are currently investigating potential fixes for this issue.
Last updated: October 8, 2013
Don't see your issue listed above? Browse the AdSense Forum to see if other publishers are experiencing the same issue, or post a new issue to get help from other publishers and AdSense representatives.