COVID-19 and Hiring a Local Services Provider

Hiring a home service provider takes thoughtful consideration—and even more so during a time like this—so we're committed to making sure that Local Services assists you through this process.

How Local Services can help

We understand you have a lot on your plate during these unprecedented times, so we want to make sure you have the relevant information to make a hiring decision. We are working on ways to allow businesses to highlight information and service offerings relevant to the current situation.

In the coming weeks, expect to see business profiles updated with providers’ latest service offerings and open hours. We’ll continue to look for ways to keep Local Services updated and useful as things change.

Service updates you might see

Accepting on-site jobs The provider is currently able to provide services at your home or other location.
Accepting urgent jobs At this time the provider is either prioritizing or only accepting jobs that need immediate attention.
Curbside service The provider may get set up, deliver parts or materials, fix appliances or perform other services outside your home to maintain physical distance between you and them or members of your household.
Discounts on some services You may be able to save on certain services. Contact the provider directly to learn about promotions or discounts they currently offer.
Experiencing high call volume The business may be unusually busy or operating with fewer staff, so wait times might be longer than usual.
Financing options Ask the provider about different ways you can pay. They may offer flexible options like paying in weekly or monthly installments.
Maintaining distance This provider is usually capable of doing their job while maintaining physical distance between you and them or members of your household.
No-contact payments The business allows you to pay without them having to handle your personal debit or credit card and without you having to physically exchange cash. Your options might include in-app payments, tap-to-pay digital wallets, QR codes that can be scanned or providing card information over the phone.
No cancellation fee The provider doesn’t have a cancellation fee or has waived it. This may be especially important to customers who have unpredictable schedules during this time.
Protective gear used Expect the business’s employees to wear protective equipment. Protective gear may include gloves, goggles, masks, helmets or other equipment.
Video appointments The provider makes video calls to identify the issue, gather information or provide services.
Video estimates The provider makes video calls to talk about material and labor costs or hourly rates. For example, you might discuss what it costs to replace a part versus getting a completely new installation.

More Information

WHO Coronavirus disease information

COVID‑19 information & resources

Google's response to COVID-19

Additional Resources (U.S.)

CDC recommendations for cleaning and disinfecting households

CDC guidance for preventing the spread of COVID-19

How to wash your hands from the CDC

Additional Resources (CAN)

Government of Canada COVID-19 information

 

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