1. I'm having trouble upgrading my AdMob account
  2. Where's my legacy AdMob reporting data?
  3. What happens to the unpaid earnings from my legacy AdMob account?
  4. What happens to the remaining advertising funds in my legacy account?
  5. Will campaigns in the legacy AdMob continue to run?
  6. What's this 'Unknown iOS' (or 'Unknown Android') app in my list of apps?
  7. What's this 'Unknown' app in my list of apps?
  8. How can I delete or rename an app?
  9. My old account was paid in Dollars. The new account is in Euros. Will there be a problem?
  10. Where's my payment settings?
  11. Where's my billing settings?
  12. Why are my campaigns not showing any impressions?
  13. Can I use the new AdMob to monetize Windows Phone 7 apps?
  14. Why does my account have a payment hold?
  15. What if my account associated with Adsense is disabled?
  1. I'm having trouble upgrading my AdMob account

    Use this troubleshooter to help you solve problems with upgrading your AdMob account.

  2. Where's my legacy AdMob reporting data?

    Your legacy reporting data was not imported. You can continue to view historical data in your legacy AdMob account but only new reporting data will be visible in the new AdMob.

  3. What happens to the unpaid earnings from my legacy AdMob account?

    They'll be paid as normal through the regular payment cycle, even if it has not met the payment threshold.

  4. What happens to the remaining advertising funds in my legacy account?

    You can request a refund of your remaining advertising balance. This form is for advertisers only. Unpaid publisher earnings from your legacy AdMob account will be paid as normal through the regular payment cycle, even if it has not met the payment threshold.

  5. Will campaigns in the legacy AdMob continue to run?

    After you upgrade your AdMob account, paid campaigns in the legacy AdMob account will continue to run until you pause them. House ad campaigns will be paused after you complete the data import.

  6. What's this 'Unknown iOS' (or 'Unknown Android') app in my list of apps?

    During data import, AdMob detects your mediation placements and imports them as ad units. In this case, AdMob imports legacy mediation placements but is unable to associate them to a known app in the major app stores. Therefore, AdMob creates a placeholder app for these orphaned mediation placements named 'Unknown iOS' or 'Unknown Android'.

  7. What's this 'Unknown' app in my list of apps?

    During data import, AdMob detects which apps you have and imports your legacy sites as ad units under those apps. If there are no known apps associated with a legacy site, AdMob will create a placeholder app for these unknown sites.

    You can create a new app and move the relevant ad units from under the 'Unknown app' to the new app.

  8. How can I delete or rename an app?

    At this time, you cannot rename or delete an app. Instead, create a new app and move the relevant ad units from under the 'Unknown app' to the new app.

  9. My old account was paid in Dollars. The new account is in Euros. Will there be a problem?

    No, the funds in your old account will be paid out in dollars via the payment method specified in the old interface. Your new account will be paid in Euros.

  10. Where's my payment settings?

    The payment system in the new AdMob has changed. Payment options are available depending on your location. Go to the Account > Payments > Payment settings page to select a form of payment.

    You may be required to complete the address verification and phone verification process before you can receive payments.
  11. Where's my billing settings?

    The billing system has changed in the new AdMob. Your payment options and forms of payment depend on the country of your billing address and your selected currency. Use the payment options finder to see what choices are available to you. Go to the Account > Billing > Billing setup page to complete your billing profile and settings. You cannot run your campaigns until you provide this information.

  12. Why are my campaigns not showing any impressions?

    During the upgrade, paid and house ad campaigns are imported and then paused. The billing system has changed in the new AdMob, so you need to complete your billing profile and settings first (go to the Account > Billing > Billing setup page). You cannot run your campaigns until you provide this information. Next, you need to review your campaign settings and enable them before any ads will be shown. After you enable your newly imported campaigns, pause the campaigns in the legacy AdMob account.

  13. Can I use the new AdMob to monetize Windows Phone 7 apps?

    No, the new AdMob doesn't support Windows Phone 7 apps and we'll soon be deprecating the SDK. The new AdMob will support Windows Phone 8 apps soon. Until then, if you are using AdMob to monetize your Windows Phone 7 apps, then you can continue to do that through the legacy AdMob. Even if you upgrade your Android and iOS apps to the new AdMob, you can still use the legacy AdMob account to manage your Windows apps until we deprecate this service.

  14. Why does my account have a payment hold?

    Your AdMob payments may be held for any of the following common reasons:

    • No payment method: You haven't select a form of payment yet.
    • Address verification: You may be required to complete the address verification process before you can be paid.
    • Missing tax information: You haven't submitted your tax information yet. Depending on the country of your payment address, Google may require you to provide tax information.
    • Temporary hold: You placed a hold on your payments until a specified date. You will receive your payments after this date, provided that you account balance has reached the payment threshold.

    You may also notice a payment hold for a variety of less common payment-related issues. If your payments are being held, you will see a notice on your Payments page. Clicking any links in the alert will direct you to the action you need to take to resolve the issue and be eligible for payment.

    After the 21-day vesting period, your earnings will be available for payment provided that you have completed the steps listed above. An Automatic payment line item will be posted to your Payments page, indicating that your payment is in progress.

  15. What if my account associated with Adsense is disabled?

    Publishers who's account has been disabled for invalid activity or policy violation may not be allowed any further participation in other Google publisher monetization solutions. This means, if your AdSense account was disabled, you may not use AdMob to monetize, and vice versa. For this reason, publishers may not open new accounts. Learn more