Get personalized optimization tips, understand your account health and set up completion on the improved "My AdMob page".

Payment details

Verify your identity

Depending on your location, we might need to verify your identity using information like your name, address, or date of birth. You might also need to provide us with a copy of your ID or proof of address. We do this to confirm it's you and protect you from fraud.

Note that if you are required to do this, you won't be asked to verify your address via PIN until after you've successfully verified your identity.

For example, you might need to verify your identity to receive payment from AdSense. When this happens, your AdSense account will have a temporary payment hold placed on it until we've confirmed your identity.

Note: You'll have 45 days from the date we first ask you to verify your identity to submit the required documents in your account. After 45 days, if you haven't provided the documents or we're still unable to verify your identity from the documents you have provided, we'll stop showing ads on your pages.

How to verify your identity

Sign in to your account and follow the instructions on your "Payments" page.

  • In AdSense, click Payments and then Verification check.
  • In AdMob, click Payments.
Note: Verification can take up to 2 days.

Submit your documents

Here are some tips on successfully submitting your documents:

  • Capture the entire document, the photo should be readable and in focus.
  • Keep your image free of reflections and glare.
  • Incomplete or obstructed documents or dark or blurry photos won't be accepted.
  • Uploading documents or photos other than your ID may result in account suspension.

Supported document types include:

  • Passport
  • Driver's license
  • National identity card

If we can't verify your identity

Sometimes we're unable to verify your identity from the documents you provide, for example, if your documents are blurry or unreadable. We'll let you know if this happens and invite you to resubmit.

To prevent abuse, we only allow a limited number of verification attempts. If you've reached your limit of attempts, use our Identity verification troubleshooter to find out what steps to take next.

Note: We can't remove the payment hold on your account until we've verified your identity.

Why your ID wasn't accepted and how to fix the issue

Expand all  Collapse all
The name on the document doesn't match the name on your profile
Check that the name in your account is written correctly. If there's a mistake, make sure you change the name in your account before you resubmit your ID.
The country of the document doesn’t match the country on your profile
We can only verify IDs that match the country in your payments profile. If you have a valid ID that matches your account name, but was issued in a different country to the country in your payments profile, please use our Identity verification troubleshooter.
The document submitted was invalid
Submit a valid document issued by a government institution. We accept passports, driver’s licenses or national identity cards.
The type of document submitted is not supported
Submit one of the following documents that our system will accept: passport, driver’s license or national identity card.
Your business information could not be verified
Check that the business name in your account matches the name in your official registration documents. If there's a mistake, make sure you change the business name in your account before you resubmit your ID.
Tip: Did you register your AdSense account as a "business" by mistake? Learn how to check or change your AdSense account type.
Your business address could not be verified
Check that the business address in your account matches the address in your official registration documents. If there's a mistake, make sure you change the address in your account before you resubmit your ID.
Part of the document was not visible
Make sure you capture the entire document. Your image should be readable, in focus, and free from reflections and glare.
The document was poorly lit and not readable
Take a new photo of your document. Your image should be readable, in focus, and free from reflections and glare.
There was reflection or glare on the document
Take a new photo of your document. Your image should be readable, in focus, and free from reflections and glare.
The photo of the document was blurry
Take a new photo of your document. Your image should be readable, in focus, and free from reflections and glare. Make sure you capture the entire document.
The photo of the document was too small
Take a new photo of your document. Your image must be large enough for us to clearly read your name and address.
The document was expired or not current
Submit a different government-issued document with a valid expiry date. We accept passports, driver’s licenses or national identity cards.
The document could not be verified
Submit a valid government-issued document. Note that uploading documents or photos other than your ID may result in account suspension.
Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

true
‘My AdMob Help Page’ - your personalized Help Page to help you thrive on AdMob.

Introducing our newly revamped My AdMob Page,  a personalized Help page that houses relevant information for your account.

You can better maintain your account health, ensure necessary setup is completed and have the right optimization tips targeted to your apps. Stay tuned for more!

Learn more

Search
Clear search
Close search
Google apps
Main menu
Search Help Center
false
false
true
73175
false
false