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During routine maintenance, a number of users were signed-out from their Google accounts. If you were affected, please sign back in using your usual username and password at https://accounts.google.com. If you can’t remember your password or can’t sign in for another reason, recover your account password here. For security reasons, our support agents are unable to assist with password issues.

Submit a request regarding a deceased user's account

People expect Google to keep their information safe, even in the event of their death.

Make plans for your account
Inactive Account Manager is the best way for you to let us know who should have access to your information, and whether you want your account to be deleted. Click here to set up Inactive Account Manager for your account.

Make a request for a deceased person's account
We recognize that many people pass away without leaving clear instructions about how to manage their online accounts. We can work with immediate family members and representatives to close the account of a deceased person where appropriate. In certain circumstances we may provide content from a deceased user's account. In all of these cases, our primary responsibility is to keep people's information secure, safe, and private. We cannot provide passwords or other login details. Any decision to satisfy a request about a deceased user will be made only after a careful review.


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