/accounts/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
-
7/13/19
Lost access to several Google accounts after domain used for login emails expired 0 Recommended Answers 29 Replies 9 Upvotes
1 Recommended Answer
$0 Recommended Answers
Last edited 7/14/19
I lost access to several Google accounts after I mistakenly left a domain name expire last year. The domain name has now been snatched up by a domain reselling company which will only sell it for an exorbitant sum of money.

The trouble is that the login emails for the Google accounts in question were all on this domain name. When I try to login to the Google accounts in question, even though I do know what the login email addresses and passwords were, it's trying to send verification codes to the login emails before letting me in (it says my device is unrecognized). I can't check the login emails to access the codes since the domain is no longer in my control.

Tried going through the recovery process (putting in month and date account opened etc.) and at the end of it, it just says that it was unable to verify I own the accounts in question. 

What can I do? There was no alternate email on these accounts, or phone number etc.? I also no longer have the same IP address I likely logged in from to these accounts last time I logged in to them. What I do know for certain are the login emails and the passwords.
All Replies (29)
7/13/19
 
The only account recovery option Google provides starts at https://accounts.google.com/signin/recovery  (accounts can not be recovered through this forum or by contacting Google).  Assuming you posted here because account recovery isn’t working, researching more accurate answers and using a known computer/IP-address will help.  You also need to read the following resources:
Unfortunately, if you can’t use the provided method to prove ownership of the account Google will not give it to you.
 
Anyone else having a similar problem needs to create their own thread for their situation as this thread is only for the original poster's case.
marked this as an answer
Helpful?
-
7/13/19
I have done all those things. In particular I am 100% sure of the correct passwords and pretty certain of the month/year the accounts were opened. I cannot access any IPs previously used to login though.

What is happening right now is that after asking me the verification questions it tells me that more time will be needed to review my case and asks me for another contact email where I can be reached. After entering and verifying that, it says the contact email was verified successfully but then it also adds that it is unable to verify I own the accounts. Doesn't look like anyone will be reviewing my case after all from the way the message is written.

The contents of the accounts in question present a serious identity theft concern so I am really not sure what to do here.
marked this as an answer
Helpful?
7/13/19
Doesn't look like anyone will be reviewing my case after all from the way the message is written.
 
True.
 
The contents of the accounts in question present a serious identity theft concern...
 
Yea, but if you can't get access to the accounts (knowing the address and password) no one else can either.
 
There is one final thing you can try.  Please fill out the form using the following link:  https://goo.gl/ezvUTH   The Account Recovery team will review the information you provided and contact you in a day or few.
 
This article will provide useful guidelines for the “Describe your issue” question: http://gmailaccountrecovery.blogspot.com/#describe
 
There aren’t any other options available beyond this manual review by Google.  This is basically your final option for trying to prove ownership and recover the account.
marked this as an answer
Helpful?
-
7/13/19
Yea, but if you can't get access to the accounts (knowing the address and password) no one else can either.

Unfortunately I think the party that now controls the domain can do it - they're in a better position than me. They have the email addresses in their possession now through their domain ownership. They can then do the Forgot Password procedure using those email addresses to retrieve the verification codes Google sends out. They now have the emails, passwords, and verification codes, so it seems to me they can access the accounts.

I only know what the email addresses were and the passwords, but I can't actually check verification codes sent to those emails.

I'll give your form a shot, thanks. There are many emails (and corresponding accounts) though in this situation - over a dozen. Looks like that form needs to be filled out once for each of them?
marked this as an answer
Helpful?
7/13/19
They have the email addresses in their possession now through their domain ownership. 
 
They have the domain.  But how would they know what e-mail address(es) you had configured, or which one(s) you were actively using?
 
Looks like that form needs to be filled out once for each of them?
 
You need to have made your best effort to recover each account, and if not successful, submit the form for each one.  But if you can't recovery the one or two most used, you probably can't get the others either.
marked this as an answer
Helpful?
-
7/13/19
They have the domain.  But how would they know what e-mail address(es) you had configured, or which one(s) you were actively using?
Any domain can be easily configured with a catch-all email to receive all incoming email. It looks like they did this because none of the email addresses bounce when I try emailing them test messages. With that catch-all in place, they can see all incoming emails and get the email addresses from the To: field they're addressed to.

You need to have made your best effort to recover each account, and if not successful, submit the form for each one.  But if you can't recovery the one or two most used, you probably can't get the others either.
The issue is identical for each domain and I did try recovering each one of them already with the exact same result. There is not one or two most used in this case - all were equally important. Each of them had access to a Google advertising account which I now have lost control of, with alot of private data in there.

I just filled out the form for the first email and listed all the other ones in the description also. Keeping my fingers crossed. Really (really) worried about this.
marked this as an answer
Helpful?
-
7/13/19
This is not working. The responses I'm getting are simply generic replies redirecting me to do the usual account recovery process at https://www.google.com/accounts/recovery which I've now attempted literally dozens of times.

At my wits' end here. These accounts are admin users of Google ads accounts containing sensitive data and payment information and we really need an understanding human to look at this.
marked this as an answer
Helpful?
7/13/19
...they can see all incoming emails and get the email addresses from the To: field they're addressed to.
 
OK.  So if someone sends an e-mail to one of those accounts, they would be able to figure out that one address.  Over time, they could collect many of the e-mail addresses.
 
The responses I'm getting are simply generic replies ...
 
What is the exact response you are getting (screen-shot or copy/paste).  If you're getting multiple different replies, show them all.
 
...and we really need an understanding human to look at this.
 
Google does not provide live support for account recovery cases.  The closest you can get is the manual review of each account using the form posted above.
 
marked this as an answer
Helpful?
-
7/13/19
Well the reply I'm getting is a directive to just go through the recovery process again, which is of course what I tried doing originally (several times). I came here because that doesn't work.

Here's an example - got several of these for accounts I tried filling out your form for (after going through the recovery sequence for each):

Hello,
We'd like to help you get back into your account. We're committed to returning accounts to verified owners, but we can't verify that you own XXXXXX@<expireddomain>.com
Click the link below to help us verify that you're the owner.
Note: We can't accept identification documents as proof of ownership.
Having trouble? Try these tips. During the recovery process, we never ask for your password or sign-in info for other sites.
If you still can't get into your account, create a new account.
Regards,
The Google Accounts team


It's kind of an infinite loop here: 

try recovery process -> doesn't work -> try form -> directed back to recovery process -> same result as previously; doesn't work  -> ?

Their suggestion to just give up and create new accounts instead wouldn't be useful here. That doesn't address the concern of the existing accounts in the hands of somebody else with confidential data and payment info.
Last edited 7/14/19
marked this as an answer
Helpful?
8/30/19
I think I been hack for a long time now. So i haven't fonr anything illegal right
marked this as an answer
Helpful?
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/accounts/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
/accounts/profile/0?hl=en