May 27, 2019
Adding supervision to child account disabled because it failed age check
Now I am using family link for parent and want to add "supervision" to the account so my child can use it to on a new Chromebook. Unfortunately when I tried to sign in to the account using the chromebook the account was locked because of the age check.
Now I am stuck in a deadlock - I can't enable the account because of the age lock. And I cannot add supervision to the account because it is disabled.
Help please?
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If you change the date on a "false date" child's account to qualify for Family Link, then Google will delete this account, (for breach of Google policies), with very little chance of getting the account back, although some have succeeded.
Age requirements for Google accounts, and a recovery method if wrong age entered is at https://support.google.com/accounts/answer/1350409?hl=en See also https://support.google.com/accounts/answer/1333913
You will find that the credit card route is the best way to go, and you will have to again put in a false age. You may have to also clear the cache in your browser, before doing this. There is no guarantee that the account can be recovered.
For your information, https://www.gmail.com/mail/help/intl/en/program_policies_redline.html lists Google policies, but is not very specific regarding underage accounts. Multiple "catch all" clauses there.
It would appear that this account could then be added to Family Link (if it is recovered), but your child would need to give permission to be added, and could rescind that permission with Google at any time, due to the perceived age being older than legal requirements for underage accounts. You need to be aware of this.
"Can I use Family Link to supervise my teenager?
Yes, Family Link can be used to supervise teenagers (children over the age of 13 or applicable age of consent in your country). Unlike children under the age of consent, teenagers have the ability to stop supervision at any time, but if they do you will be notified and their devices will be temporarily locked and unusable." https://families.google.com/familylink/faq/
If a problem for you, best leave the account as closed, and start a new account with Family Link. Data cannot be transferred from the closed account.
For more specific Family Link support, please see https://support.google.com/families/topic/7336731?hl=en&ref_topic=6149867
And a help centre at https://support.google.com/families/?hl=en#topic=7327495
If using a Chromebook, see https://support.google.com/families/answer/7680868?hl=en
Or use this link https://is.gd/kYpQyJ
Also https://families.google.com/familylink/ for a general overview, which helps as to how Family Link allegedly works.
Original Poster MKadu marked this as an answer
Jun 7, 2019
Richard,
Google never ever recycles account names. Once created, it is permanently used. Even if the account is later disabled, suspended, deleted it will always be permanently used. This helps with preventing fraud, as well as other security problems.
Diamond Product Expert jp88 recommended this
All Replies (20)
May 27, 2019
If you change the date on a "false date" child's account to qualify for Family Link, then Google will delete this account, (for breach of Google policies), with very little chance of getting the account back, although some have succeeded.
Age requirements for Google accounts, and a recovery method if wrong age entered is at https://support.google.com/accounts/answer/1350409?hl=en See also https://support.google.com/accounts/answer/1333913
You will find that the credit card route is the best way to go, and you will have to again put in a false age. You may have to also clear the cache in your browser, before doing this. There is no guarantee that the account can be recovered.
For your information, https://www.gmail.com/mail/help/intl/en/program_policies_redline.html lists Google policies, but is not very specific regarding underage accounts. Multiple "catch all" clauses there.
It would appear that this account could then be added to Family Link (if it is recovered), but your child would need to give permission to be added, and could rescind that permission with Google at any time, due to the perceived age being older than legal requirements for underage accounts. You need to be aware of this.
"Can I use Family Link to supervise my teenager?
Yes, Family Link can be used to supervise teenagers (children over the age of 13 or applicable age of consent in your country). Unlike children under the age of consent, teenagers have the ability to stop supervision at any time, but if they do you will be notified and their devices will be temporarily locked and unusable." https://families.google.com/familylink/faq/
If a problem for you, best leave the account as closed, and start a new account with Family Link. Data cannot be transferred from the closed account.
For more specific Family Link support, please see https://support.google.com/families/topic/7336731?hl=en&ref_topic=6149867
And a help centre at https://support.google.com/families/?hl=en#topic=7327495
If using a Chromebook, see https://support.google.com/families/answer/7680868?hl=en
Or use this link https://is.gd/kYpQyJ
Also https://families.google.com/familylink/ for a general overview, which helps as to how Family Link allegedly works.
Original Poster MKadu marked this as an answer
Nov 28, 2019
I have a google account for one of my children and it is attached as part of my family setup.
However recently google have disabled it due to the age restriction.
The problem is there is no way to add supervision to a disabled acount. You are allowed underage accounts as long as they have supervision enabled.
Going to try google support to see if they can fix the problem.
Going to try google support to see if they can fix the problem.
Dec 16, 2019
Dec 26, 2019
Last edited Dec 26, 2019
Jan 9, 2020
Jan 10, 2020
This is hilarious as you end-up in an infinite loop! My
son's account has just been disabled, Google saying the account cannot run without
Parental Supervision - this wasn't present years ago and you really couldn't
use an Android phone without an account, hence without limits being enforced I
was able to create an account for my child... I am now trying to set Parental Supervision
as requested, but when I am trying to do this on the child device, it asks me
again for the child password, I enter it and, although I want to enforce the
Parental Supervision, I am again told that the account cannot run without a Parental Supervision,
so here we go again.
I do not want to create another account or set a false date.
This is extremely disappointing and totally un-professional. Please provide a
natural way to link a disabled account (because of the age) to the Parental Supervision
and re-enable it.
Jan 13, 2020
Jan 26, 2020
Google please do something on this, this is a design fault, dead-lock!!! My son can't lose this account because many important data tie with this account, including his online game account, he reaches very high level already. Please help!
Jan 26, 2020
@jp88, with all due respect, you are in fact, the incorrect one here.
I also created an account for my son 6 years ago and was never asked for age or limited account. The account was working fine for all of those years.
Not I tried to add his account to a new tablet for christmas and it would not let me as it said he was under age. I never ever know of the Parental Link program so i just used my DOB as a work around. Now he can make purchases against my account is he is under the family members. I wanted to prevent this so I changed his account age to his real age. Now the account is disabled and i cannot add it to a supervised account.
This is absolutely stupid! if the account holder (parent) adds tries to add an account with an age lover that 13, it should simply add with a confirmation key. I do not want to delete his account and restart as he has game data on there that we do not want to to lose.
Google,
Allow us to add ANY account to a parent supervised account! This is just rubbish the way you have done this. As people say, its a dead lock!
Feb 2, 2020
Feb 2, 2020
1) Try to log into your child's account.
2) It will tell you the account is disabled and that you must verify it or change/correct the birthday.
3) Click the change birthday/wrong birthday link
4) Put in YOUR birthday (the parent)
5) It will ask you to verify with a credit card.
6) Enter YOUR credit card information into it, with YOUR name (i.e. the parent's name)
It will then let you back into the child's account with your birthday and credit card information. No ID or passport or blood of first born required. This is probably a temporary fix, but seeing as they aren't doing anything about this error loop, they probably won't fix this either so it works out well.