Apr 29, 2019

Why does my profile edit page say “You can't change the photo for this account”?

When trying to edit my profile picture so it’s not a default blue circle with letter my profile edit page says “You can't change the photo for this account”.

Why?

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All Replies (7)

jp88

Diamond Product Expert

Volunteer helper, and user, in Google forums. Not a Google employee.

Apr 29, 2019

Sounds like you are on a managed account?

G Suite? (business, school, etc.)

Please ask the account admin people.

Brian Gossett

Original Poster

Apr 29, 2019

I am the manager of the account. That’s the thing. I am self employed and set the account up myself. I don’t have anyone managing it above me. I am the admin people.

jp88

Diamond Product Expert

Volunteer helper, and user, in Google forums. Not a Google employee.

Apr 29, 2019

That seems to be a known issue in G Suite.

Best you ask in the G Suite Community https://support.google.com/a/community/

Although the word "Administrator" features there, all can post.

Scroll to the bottom of the page, if the "Describe Your Issue" box doesn't help.

(Are you aware of 24/7/365 telephone support available to the domain administrator of qualified G Suite accounts, if needed? - see https://support.google.com/a/table/3247295?hl=en)

Last edited Apr 30, 2019

Tish MacPherson

Apr 29, 2019

After you click on the support link, go to Admin Console, click Users, go to the User and click on circle. I too am the Admin and only user. I was able to change my photo. Very round about way I admit.

Last edited Apr 29, 2019

bob the build

May 21, 2019

i need to change my picture everyone is bulling me

bob the build

May 21, 2019

please help me

User 9995131992861127904

Jan 2, 2020

I have this same issue as well. I'm the admin, and only user, however I get an error message saying "you cannot change the profile photo for this account type". I've edited my photo the way Tish has described, however that photo does not show up everywhere. It's odd.