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Lost access to original email.
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Volunteer in this Google supervised forum. Not a Google employee.
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Leif Johnson
 
 
Facebook is not a Google product; Google can't help.  Try  Facebook help
 
If you do not know the Gmail/Google account log in credentials, or have trouble accessing the Gmail/Google account, then you will need to undertake Account Recovery ("AR").  There is no other way.
 
  • For lost passwords, if applicable, check the  password manager in your browser,  or installed on your device.
  • If you find your password,  probably all good;  hopefully no further assistance will be required.
  • Google will not send a password reset link on demand.  
  • Google cannot help with passwords for third party apps.  (Facebook, Twitter, games, web sites, etc.)  Ask those 3rd party people for help. 
 
Otherwise, proceed as follows.
  • Account Recovery ("AR") is the ONLY way to recover the account.
  • If you are unwilling to undertake AR,  Google will refuse all further assistance.
    • We cannot personally assist you in this process. Only the account claimant can complete the AR process.
ID, documentation, personal information, etc. are not accepted by Google. These do not prove rightful account "ownership".
  • There is no personal service from Google for free Gmail accounts.  All help in the forum only, at no charge.
  • You cannot contact or visit Google, they will refer you back here.  Google do not answer email. 
    • Do not use scammers advertising in the internet, or posting here  $$$, can't help, may install ransomware, not associated with Google.
Google will not return the account if you can't provide enough information to convince them as to "ownership" of the account.
  • The decision is made by Google;  not by the volunteer helpers in this forum.  We do not know the criteria Google use.
    • The response may be delayed by Google, depending on the complexity of your problem.
Don't know the account name?  Select "Forgot email" in the first step.  Without account name, recovery is not possible.
  • You can't choose the questions Google ask, and we don't know how or why they choose these questions, and not others.
  • "Security" questions may no longer be asked.  Google has deprecated these.
  • When answering a question, be as accurate as possible, or "Choose Another Question" / "Try Another Way".
    • If Google need to send a code to a 'phone you no longer have, choose "I don't have my phone".
Hacked, and Google offer to send a Verification Code to an email address changed by the hacker?  Select "Try Another Way".
  • If a hacker changed recovery details, insert the details you set up, if asked for this information.
  • Google do not expect you to know what the hacker changed these details to.
    • You alone are responsible for your account security;  this is not Google's responsibility.
Google authenticator not available and causing your problem?  
  • You will have to install Authenticator again in your device.
  • Or chose a web based app such as Authy.  Others out there as well.
  • All accounts will need to be set up again.
    • This can only be done if account recovery is successful.
 
For account creation date, if needed, read  https://support.google.com/accounts/thread/2394368?msgid=2420513 
  • When attempting AR, use, if possible, a device, browser, location, and connection type that recently allowed you to access the account.
    • Don't use a VPN when attempting AR
 
Now read Gmail account recovery to understand the process.
  • Then go to Recover your Google Account or Gmail,  follow the steps in that link.
  • ONCE ONLY!  (one more time please, even if you have previously tried).  
    • There is no other way to regain access.
 
What did Google say AFTER you submitted the Account Recovery for your Gmail account?  This usually will be an on screen when you completed the process. (Redact anything personal).  We need to know the EXACT reply, in order to provide you with more assistance, if possible.  No further help can be given unless we get that information.
 
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Had problems getting my login Facebook account and forgot the password
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A Passionate Technologist From The 1980's
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Hi,
 
As already stated by my colleague, this is not Facebook and we have no control over Facebook or what is happening with your accounts. It's not what is done here. And posting your account, name, and contact info online is a public space is a terrible practice and likely aided in the hacking. 
 
At this point you have to use the tools in place with Facebook (<--Click it) to get your profile back.
 
If that does not help, this resource link (<--Click it) is your last resort and typically gets you back in.
 
All the Best,
 
James
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