Mar 1, 2020
I got email from Google saying my storage is 100% full, but my account page says only 16% full.
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Mar 1, 2020
Sounds like you're logged into multiple accounts. Once account is full as noted in Gmail. But you're checking the storage on a different account which is why it only shows 2.5G used.
Start by signing out of ALL accounts. Then sign into just the ONE Gmail account at https://mail.google.com/
Looking below the Gmail inbox (lower/left), how much space, out of how much total, does it say is being used? I would expect this to still say 100%.
If you go to the storage management page, how much space does it say is being used, and where does it say the storage is being used? https://www.google.com/settings/storage If you're looking at the correct account, it should also show 100% usage.
Additional help...
Clear Google account storage: https://support.google.com/drive/answer/6374270
Get help with storage or payment options: https://support.google.com/drive/contact/storage_purchase
Original Poster Cris Merritt marked this as an answer
All Replies (5)
Hello Cris Merritt. Thanks for posting to Google Account.
Check your Drive TRASH. That also counts against your storage
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Sounds like you're logged into multiple accounts. Once account is full as noted in Gmail. But you're checking the storage on a different account which is why it only shows 2.5G used.
Start by signing out of ALL accounts. Then sign into just the ONE Gmail account at https://mail.google.com/
Looking below the Gmail inbox (lower/left), how much space, out of how much total, does it say is being used? I would expect this to still say 100%.
If you go to the storage management page, how much space does it say is being used, and where does it say the storage is being used? https://www.google.com/settings/storage If you're looking at the correct account, it should also show 100% usage.
Additional help...
Clear Google account storage: https://support.google.com/drive/answer/6374270
Get help with storage or payment options: https://support.google.com/drive/contact/storage_purchase
Original Poster Cris Merritt marked this as an answer
Mar 1, 2020
Mar 2, 2020
Thanks to the folks who responded. Ultimately, the problem was, similar to what @bkc56 suggested, that the link in the email shows the storage used in whatever Google account you happen to be logged into. I was not out of space in my normal day-to-day Google account, rather, in an another account that I don't often log into, which forwards email to my normal account.
If anyone at Google is listening, what contributed to my confusion is that the email doesn't mention anywhere which account is out of storage. I looked at the email address it was addressed to, but the email had been forwarded from the original account, so that threw me off.
Problem solved. Thanks folks.
-Cris