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2/14/20
Google won’t let me into my email 0 Recommended Answers 1 Reply 2 Upvotes
1 Recommended Answer
$0 Recommended Answers
I don’t no what I tried but whatever I did its not working I might have tried to change the password
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2/15/20
Randall Koren
 
 
If you do not know the Gmail/Google account log in credentials, or have trouble accessing the Gmail/Google account, then you will need to undertake Account Recovery ("AR").  There is no other way.
 
  • For lost passwords, if applicable, check the  password managers in your browser,  or installed on your device.
  • If you find your password;  all good, no further assistance should be required.  
 
Otherwise, proceed as follows.
  • Account Recovery ("AR") is the ONLY way to recover the account.
  • If you are unwilling to undertake AR,  Google will refuse all further assistance.
    • We cannot personally assist you in this process. Only the account claimant can complete the AR process.
ID, documentation, personal information, etc. are not accepted by Google. These do not prove rightful account "ownership".
  • There is no personal service from Google for free Gmail accounts.  All help in the forum only, at no charge.
  • You cannot contact or visit Google, they will refer you back here.  Google do not answer email. 
    • Do not use scammers advertising in the internet, or posting here  $$$, can't help, may install ransomware, not associated with Google.
Google will not return the account if you can't provide enough information to convince them as to "ownership" of the account.
  • The decision is made by Google;  not by the volunteer helpers in this forum.  We do not know the criteria Google use.
    • The response may be delayed by Google, depending on the complexity of your problem.
Don't know the account name?  Select "Forgot email" in the first step.  Without account name, recovery is not possible.
  • You can't choose the questions Google ask, and we don't know how or why they choose these questions, and not others.
  • "Security" questions may no longer be asked.  Google has deprecated these.
  • When answering a question, be as accurate as possible, or "Choose Another Question" / "Try Another Way".
  • If Google need to send a code to a 'phone you no longer have, choose "I don't have my phone".
  • Hacked, and Google offer to send a Verification Code to an email address changed by the hacker?  Select "Try Another Way".
  • If a hacker changed recovery details, insert the details you set up, if asked for this information.
    • Google do not expect you to know what the hacker changed these details to.
Google authenticator not available and causing your problem?  
  • You will have to install Authenticator again in your device.All accounts need to be set up again.
  • Or chose a web based app such as Authy.  Others out there as well.
  • All accounts need to be set up again.
    • This can only be done if account recovery is successful.
 
For account creation date, if needed, read  https://support.google.com/accounts/thread/2394368?msgid=2420513 
  • When attempting AR, use, if possible, a device, browser, location, and connection type that recently allowed you to access the account.
    • Don't use a VPN when attempting AR
 
 
Now read Gmail account recovery to understand the process.
  • Go to Recover your Google Account or Gmail,  follow the steps in that link.
  • ONCE ONLY!  (one more time please, even if you have previously tried).  
    • There is no other way to regain access.
 
What did Google say AFTER you submitted the Account Recovery?  May have been by email, or on screen when you completed the process. (Redact anything personal).  We need to know the EXACT reply, in order to provide you with more assistance, if possible.
 
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