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2/14/20
I am the Executrix of an Estate. How do I SPEAK to someone at Google? 0 Recommended Answers 6 Replies 1 Upvote
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I have applied twice to Google with my documents to get the wording for a court order to access the decedants account and in 3 months I have received no response.  I have a duty to clear up all the decedants affairs and require access to his email to do this.  How do I SPEAK to someone at Google to obtain the documents for my request?  I have sent notes thru customer feedback, have tried phoning only to be disconnected, have applied online twice.  I need to clear this matter please.
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2/14/20
Hello Personal Representative of an Estate. Thanks for posting to Google Account.
 
 
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2/14/20
Following that previous response, normally nobody you can speak to at Google.
 
What exactly is the issue?
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2/14/20
In addition to that resource, you should read this page and complete the process there to get the information you require.  
 
As noted on that page, Google will not provide login details or direct access to the accounts, but they may provide some of the contents. 
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2/14/20
Adding to that, Google usually take at least 6 weeks in getting back; due to security requirements here.
 
No way to expedite.
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2/14/20
Hi.  I have followed all of Googles links and supplied the requested documentation to obtain wording for the required Court order.  I have been waiting three months for a response.
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2/15/20
Can only suggest that you either try again, or seek independent legal advice.
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