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1/25/20
tidak dapat memulihkan akun google walaupun sudah mengikuti tips pemulihan akun 1 Recommended Answer 3 Replies 3 Upvotes
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halo google,
saya ingin menyakan kenapa akun saya tidak dapat dipulihkan walaupun sudah mengikuti tips memulihkan akun
dan disaat saya sedang memasukkan email saya yang kena hack terdapat tulisan

"Anda mencoba login di perangkat yang tidak dikenali oleh Google, dan kami tidak memiliki informasi yang mencukupi untuk memverifikasi identitas Anda. Untuk perlindungan, Anda tidak dapat login di sini saat ini.
Coba lagi nanti atau login dari perangkat lain."

Akun saya hilang karena di retas/hack
All Replies (3)
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1/27/20
Saya sudah mencobanya tetapi terus gagal
saya telah mencoba untuk memulihkannya lewat sini https://accounts.google.com/signin/recovery tetapi gagal dan muncul pesan

"Anda mencoba masuk pada perangkat yang tidak dikenali Google, dan kami tidak memiliki cukup informasi untuk memverifikasi bahwa itu adalah Anda. Untuk perlindungan Anda, Anda tidak dapat masuk di sini saat ini.
Coba lagi nanti atau masuk dari perangkat lain."

apakah bisa diperbaiki?
marked this as an answer
1/27/20
Hi Naufal,
 
apa yang terjadi dengan akunmu? Apakah akunmu dihack atau lupa sandi?
 
Dalam memulihkan akunmu, apakah kamu sudah mengikuti beberapa hal di bawah ini:
  1. Pastikan kamu menggunakan koneksi internetperangkat (tablet, ponsel, atau komputer), dan lokasi yang sering atau pernah kamu gunakan mengakses akun tersebut.
  2. Isi seluruh pertanyaan yang ada dalam formulir pemulihan akun (kata sandi yang pernah dipakai, alamat email, atau nomor ponsel). Jika kamu tidak yakin atau tidak mengetahui dengan jawaban tersebut, kamu dapat menebaknya.
  3. TIDAK melakukan pengisian formulir berkali-kali sebelum kamu mendapatkan jawaban akhir dari Google karena akan menghambat proses pemulihan yang sedang berjalan.
Kabari kembali untuk hasilnya
 
Salam,
A
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