Dec 14, 2019
I can’t log in PUBG Mobile app with my email
response after log in.Support PUBG Mobile answered me that is something wrong with my google account irishkasmirnova3@gmail.com.Could you check this please?
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Dec 14, 2019
[FINAL UPDATE AND SOLUTION] After testing on another Android 7 device, stumbled upon the solution.
1. Clear cache and data for: Google Play Games, Google Store, Google Play Services (Manage Space - clear all data).
2. Clear cache and data for the games that have the problem.
3. Reopen Google Play and make sure you select your 'main' account as the default one.
The above steps worked for me on 3 devices, Android versions 8, 7 and 5.1, with disconnects and all tests passed.
Hope it helps.
Diamond Product Expert Rupert recommended this
Original Poster Irina Smirnova marked this as an answer
All Replies (9)
Irina Smirnova
What happens when you try to sign into your Google account? https://mail.google.com/ on a pc.
Do Google give any further suggestions? If so, you must try them, before coming back here again. What was the result?
We need to know the FULL text of any error message/s received after the final step that you were able to do; please redact anything personal.
[FINAL UPDATE AND SOLUTION] After testing on another Android 7 device, stumbled upon the solution.
1. Clear cache and data for: Google Play Games, Google Store, Google Play Services (Manage Space - clear all data).
2. Clear cache and data for the games that have the problem.
3. Reopen Google Play and make sure you select your 'main' account as the default one.
The above steps worked for me on 3 devices, Android versions 8, 7 and 5.1, with disconnects and all tests passed.
Hope it helps.
Diamond Product Expert Rupert recommended this
Original Poster Irina Smirnova marked this as an answer
Dec 15, 2019
I followed all your steps thoroughly but still im facing problem!