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12/6/19
Trying to Retrieve old Gmail, Keep Getting Diverted to the Live Mail. Very Confused 0 Recommended Answers 1 Reply 3 Upvotes
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I had an old gmail account. The password of which I forgot. Now, whenever I try to retrieve it, it all goes smoothly, they send a code to my phone and everything, and once it's done, they show me that I have retrieved the live account that I had put into gmail, and NOT the gmail account I was trying to retrieve and which I typed in in the first place. I don't understand what's happening. How is my live account getting dragged into this? Where is my Gmail, and what happened to it? If I try to send an email to it, it doesn't get sent as if it doesn't exist. If I try to create a new one with the same name, they tell me it's taken. Please someone help me because I'm starting to think this is a bug??
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12/7/19
Once you are signed into the Google account that uses your live.com e-mail address...
 
Please go to the e-mail page in your Google account settings:  https://security.google.com/settings/email 
 
What accounts are listed on that page (even without the @gmail.com part)?   Is your Gmail address listed (again, even without @gmail.com), perhaps under alternate username?
 
How are they designated:  primary, alternate, etc?
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