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Cannot recover/log into Old Account 0 Recommended Answers 69 Replies 1764 Upvotes
Last edited 11/6/19
Dear Google & G - Community
I want to access my old backup email address that I used in that time to create a cloud storage for some of my dearest memories from middle school with my forever best friends. I cannot access the account because of course my device is not recognized anymore (Even though I am pretty convinced that the password is correct). BUT, to surpass it through a confirmation message or phone call, I need my old, prehistorical, first ever phone number which of course doesn't exist anymore. Furthermore I am residing in a different country for my studies now, so most of the phone numbers I have used for side-Emails dating 5 years ore more older are not valid anymore. When I try to prove its me through a recovery email address option, which I have and still use as primary email, however it proves insufficient (I get the confirmation code and am able to submit it) and says that the account couldn't be recovered. This email is extremely important to me as it holds some of my most cherished memories and unfortunately I don't have the photos and videos anymore.
Could you @GoogleCostumerServiceTeam please help me access my account back?
And if anyone knows some other way or has experienced the same, help me with some answers?
Thank you very much,
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