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Receiving verification codes via SMS and email, still can't recover account (solved; process flawed) 1 Recommended Answer 25 Replies 379 Upvotes
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I've been through the Account Recovery process a couple of dozen times now, and getting nowhere, so I definitely need expert help.

I have a Google-account I created in 2009. I then configured my Gmail to retrieve mail via POP3 from the account in question, but last year I started getting notifications that Gmail was unable to fetch incoming mail. Seems the first time this happened was in August 2018 (Authentication Error: Server returned error "[AUTH] Username and password not accepted."). I do not know what changed (i.e. I don't recall changing the password myself).

I have copies in my Inbox from emails fetched from the account in question (up until August 2018, obviously) and now when I go through the Account Recovery via "Lost Password", this happens:

  1. I'm prompted for the last password used. I do know a password previously used, so I enter that.
  2. I'm asked to type in the recovery mobile phone number ending in -00. I type it in and get a text message with a code, type in the code and get to the next step.
  3. I'm asked to type in the recovery email adress, partially shown on screen. I type in the adress, receive a code via Gmail, type it in and click "Continue".
  4. Results: "Google couldn't verify this account belongs to you."

I've been through the process multiple times and have on one occasion had it temporarily locked from further attempts. Right now, I'm able to initiate the process but I still get nowhere.

At one point - but only once - I got the question "What was your first telephone number?". I answered that and got the message "Google needs additional time to review your information". Anyone know what that means?

I then clicked "Continue" and got the "Google couldn't verify...". 

If asked, I could answer questions on when the account was created down to the month, or answer any other security questions if only prompted, but it's been 10 years so using the same IP or computer is out of the question.

Anyone have any smart ideas?
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Additional information:

I also tried entering the AR-process by going through "Forgot e-mail address?", where I supplied my main Google account e-mail address as the "Recovery address", followed only by the first and last name on the account I'm trying to recover (it's my child's name).

I received a code via e-mail and after typing it in, Google actually displays the account I want to recover, e-mail address and all! This leads me to believe that: my Google account is indeed still correctly listed as the recovery e-mail address for the account in question.

However, from here on I'm back to the "Enter password" step, with the option of clicking "Forgot password", sending me into a loop starting at the initial post in this thread.

Essentially I'm looking for a way to 
  • force the process to ask additional security questions (as recovery via SMS and e-mail doesn't cut it), or: 
  • supplying additional information to the Account Recovery team to get past hurdles in the automated process due to differences in IP-adresses, machine / hardware keys, general geolocation or other variables that have inevitably changed over time. 
Update: In writing this reply, I went through the process to accurately describe the steps and results only to now have my account temporarily locked for further attempts:

Too many failed attempts
Unavailable because of too many failed attempts. Try again in a few hours.
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My email account cannot be open
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Replay My google account Code by SMS
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The "Too Many Failed Attempts” message can happen when you “spam” the recovery system with too many failed recovery attempts.  You'll have to wait a few days to a week before trying again.  Don’t make any recovery attempts during this time as that may just reset the timer.  But that won't help unless you can provide more, or more accurate answers to the questions asked.  Providing the same information that didn't work the last dozen times won't work the next time either.
 
Although, I would think having both a recovery phone and e-mail would be pretty good proof of ownership.

Are you attempting the recovery process from the device/location/IP-address that was recently used to access the account?   This is probably the single most important thing you can do to help prove ownership.
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Can't see my password u send me
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