Oct 21, 2019
10 year old entered age now locked out
Informational notification.
This question is locked and replying has been disabled.
Community content may not be verified or up-to-date. Learn more.
Last edited Oct 21, 2019
Oct 30, 2019
Only option I had was either submit a passport or creditcard scan as proof of age. I opted for passport since my daughter has my surname and her backup email is my own Gmail account which correlates to my passport details.
And I’m now happy to say the account is now unlocked! :-)
Do note that you won’t receive an email confirming it’s been unlocked. Just try logging into the disabled account after 24 hours!
Hope this helps. Good luck!!!
Diamond Product Expert jp88 recommended this
All Replies (4)
Austin Platt
If you change (or have previously changed) the date on a "false date" child's account to qualify for Family Link, or an underage account is detected and has been closed by Google, then Google will delete this account, (for breach of Gmail Terms of Use), with probably no chance at all of getting the account back.
You cannot re-use the account name, and a new account will need to be created for Family Link. This account name policy is non negotiable.
Age requirements for Google accounts, and a recovery method if wrong age entered is at Age requirements on Google Accounts and also read FAQ about Google Accounts & Age Requirements You can try this recovery method for "false age" accounts which have also been detected; no guarantee of success. Family Link is there to allow underage children to have an account, with some form of parental supervision.
The credit card route is the best way to recover the underage account , and you will have to again put in a false age. You may have to also clear the cache in your browser, before doing this. Again, there is no guarantee that the account, and any data therein, can be recovered. It also appears that the credit card may need to be in the name of the account holder; this could be a problem.
The account could then be added to Family Link (if it is recovered), but your child would need to give permission to be added, and could rescind that permission with Google at any time, due to the perceived age being older than legal requirements for underage accounts. You need to be aware of this.
"Can I use Family Link to supervise my teenager?
Yes, Family Link can be used to supervise teenagers (children over the age of 13 or applicable age of consent in your country). Unlike children under the age of consent, teenagers have the ability to stop supervision at any time, but if they do you will be notified and their devices will be temporarily locked and unusable." Family Link FAQ
If a problem for you, best leave the account as closed, and start a new account with Family Link. Data cannot be transferred from the closed account.
For more specific Family Link support, please see Create & manage your child's Google Account
If all else fails, submit this form to the Family Link team.
If using a Chromebook, see Sign your child in on their Chromebook
Help your family create healthy digital habits for a general overview, which helps as to how Family Link allegedly works.
An excellent help page here which also clearly explains Family Link limitations.
Due to data privacy laws and technological capabilities, users managing a child’s account are unable to:
- Mirror your child’s screen
- Access your child’s Chrome browser history or Google search history remotely
- See or reset your child’s Google account password
- Read your child’s emails or messages
- Listen to your child’s phone calls
- Choose a new screen lock password on your child’s device
- Erase data on your child’s device
- Delete your child’s account
- Prevent your child from turning off parental supervision restrictions
Only option I had was either submit a passport or creditcard scan as proof of age. I opted for passport since my daughter has my surname and her backup email is my own Gmail account which correlates to my passport details.
And I’m now happy to say the account is now unlocked! :-)
Do note that you won’t receive an email confirming it’s been unlocked. Just try logging into the disabled account after 24 hours!
Hope this helps. Good luck!!!
Diamond Product Expert jp88 recommended this
Dec 6, 2019
I am having exactly the same problem. Where did you submit the passport? Which link did you use?
Thanks!
Trina