/accounts/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
can't login to my gmail account
0
Hello!

just got a unbelievable problem with one of my gmail accounts, i just formatted one computer with thunderbird in sync with gmail imap, now when I try to login i get "You're trying to sign in on a device that Google doesn't recognise, and we don't have enough information to verify that it's you. For your protection, you can't sign in here at the moment.", some time latter i get one e-mail (recovery e-mail) from google with a warning that blocked someone else from login (me!!!!)
about 48h since I lost access i'm desperate because i need the e-mail in that account

  1. Do you currently have a recovery e-mail address assigned to this account? 
    Yes
  2. If you do, can you still access that recovery e-mail address? 
    Yes
  3. Do you currently have a recovery phone number assigned to this account? 
    No
  4. If you do, can you still access that number?
  5. Do you know the month and year you created this account? 
    No
  6. When did you last successfully log into this account using a password
    October 11.
  7. Do you currently have access to this account on any device? 
    No i dont
  8. If you still have access to your account, what device?  (phone, laptop, work computer, etc).
  9. When completing the on-line recovery form, did you use a device that you've used previously to log in to this account?

  10. When completing the recovery form, were you in the same physical location/IP address that you've previously logged in to this account?
  11. no, dynamic ip
Details
Pinned
Locked
Latest Update Latest Updates (0)
Relevant Answer Relevant Answers (0)
All Replies (96)
Relevant Answer
Hello, 
 
Account recovery form: https://accounts.google.com/signin/recovery is the only option provided by Google to recover the account. 
 
Kindly check this help article for tips to complete account recovery steps: https://support.google.com/accounts/answer/7299973?hl=en
 
For more information, you can also check this article: http://gmailaccountrecovery.blogspot.com/.
 
Have you tried to use account recovery form from previous logged in location/ip address and used device/computer for the account? Kindly use the account recovery form: https://accounts.google.com/signin/recovery from a location where you normally accessed the account and with a device/computer that you normally used with the account as Google will also check the location and used device/computer. 
marked this as an answer
Relevant Answer
Still cant login to my Gmail as Google/chrome doesnt recognise my account, asks me to start an account then tells me my email address is already in use.  I can login incognito or from a different browser.  Have also reset Google account via the link on this website but no results.  Appreciate any advice on how to change setting to allow me to login to my own Gmail account using Google/Chrome
thanks
marked this as an answer
Relevant Answer
Hi User 11805709644814374721
 
Kindly create your own topic in the forum. It will help to keep track of your question or issue. 
marked this as an answer
Relevant Answer
Still can't log in my gmail in computer kindly help me for this
marked this as an answer
Relevant Answer
I did not change the password but the password I had left was incorrect
marked this as an answer
Relevant Answer
Hello,
 
If you are having issue in accessing your Google account, kindly create your own topic​ in the forum. It will help to keep track of your question or issue. 
marked this as an answer
Relevant Answer
I do not have text so cannot get code from text message
marked this as an answer
Relevant Answer
I CHANGED MY GMAIL PASSWORD HOWEVER I CAN NOT LOG INTO IT THROUGH MY IPHONE
marked this as an answer
Relevant Answer
I currently can’t login into my email address and I have the password that was always auto filled on my phone but when the recovery email had come for me to get    access onto the account , there had been another email address then my  go to email. Aswell the security questions were not in English it was in another language. Please look into this
marked this as an answer
Relevant Answer
I cannot login to my email. I need help
marked this as an answer
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
Report post
What type of post are you reporting?
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/accounts/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Removed from Updates
Marked as Recommended Answer
Marked as Update
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
Known Issue
Fixed
Marked Fixed
Unmarked Fixed
Unable to mark fixed
Unable to unmark fixed
/profile/0
false
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
70975
false