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2 way verification not working as it loops back to the locked account 0 Recommended Answers 1 Reply 1 Upvote
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Google 2 way verification loops back to the account that is locked as the phone number listed is google voice phone number and the email account itself. I was able to request recovery using alternative email without having any update on the progress, wondering how to resolve. It has been more than couple days with no response, now I am very worried since all my other accounts and communication is stored in the email. Is there any contact information where I can have live support?
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"Less MAY be more...but it is NEVER enough!!"
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When trying to Recover a Google Account, unless you have BOTH an accessible current recovery email, AND an accessible phone and current phone number previously set up in the account, the account usually can NOT be recovered.
 
  1. REMEMBER - If you still have access to your Google account, you MUST secure it IMMEDIATELY
  2. If you can't access the Google account you need to recover it; and YT can't help with recovery of a Google account.  (In some cases apparently YT can recover a hacked YT account, despite the user not being able to recover the Google account)
A similar question was answered by JP88, a Diamond Level Google Product Expert, as follows and was marked as a Recommended Answer...
 
[QUOTE]
When you can't access/login to your free Gmail/Google account, then Account Recovery ("AR") needs to be undertaken by you, to satisfy Google that you are the rightful user.  No other way is accepted by Google.
  • Lost your password?  Google do not send password reset links on demand. Check your browser password manager, or a password app, if you can, otherwise continue with account recovery.  
  • Need 2SV/FA verification and can't access the device which has the codes?  If you can't  use the 8 digit 2SV backup codes which you should have printed out when you set up 2SV,  then account recovery is the only way. 
  • https://gmailaccountrecovery.blogspot.com/ ---> "Let's be realistic".  Without a recovery email and phone number, both of which are accessible, (other factors may also apply, check that link), the account usually can't be recovered. There is probably no point in proceeding any further.
  • You can't choose which questions Google ask, if any. Google will not advise the criteria they use here.
  • ID/documentation/account content details/screenshots do not prove account "ownership". Google will not accept these.  No person at Google can access your encrypted account in the Google servers to check your details. ID does not prove the account is yours.
Do you still wish to continue?  Before starting, fully read the tips at https://support.google.com/accounts/answer/7299973?hl=en, and  https://gmailaccountrecovery.blogspot.com/.   Don't skip these resources.
  • This is a self help process;  only you can do this.  Google will not get involved, or assist, at any time, before, during, or after the attempted account recovery.  
  • Use the same location, same device, same method,  that previously accessed the account; (if possible). This is important. Also do not use a VPN when attempting recovery.
  • Use "Try another way"/"Use another device"/"Try a different question" options (or similar) if offered on the screen, when you cannot answer a question/use a device suggested by Google, during this process.
When the response from Google is  "we have locked the account for your protection", (or similar), then you need to cease all recovery attempts for the next seven days, and try again - only after the seven days have lapsed.
 
If the recovery fails,  please wait seven days - 168 hours -, then try again;  if this fails, then the account is lost, and can't be recovered.   Google don't provide any other recovery options or personal assistance;  starting a new thread for the same problem will not make any difference.
[END QUOTE]
 
It is, imho, the best answer to date to this type of question I have ever seen. I hope you find it useful.
 
agh.3rd
GoogleMail.com
#agh112921
 
 
 
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