/accounts/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
-
Convert adult account to child account 1 Recommended Answer 78 Replies 486 Upvotes
1 Recommended Answer
$0 Recommended Answers
When my kids were born I setup google accounts for them so as I could reserve email addresses for them. I don't think kids accounts were a thing back then, so I used 1/1/2000 as a date of birth for each of them to get around the age restrictions.

Now that they'e old enough, I'd like to setup a Family group, but I can't add them because the systems think that they're adults and I can't change their dates of birth in Google because they're under 13 and this results in their accounts getting disabled and eventually deleted.

I could just setup new child accounts for them, but don't want to lose the addresses that I registered for them.

Is there any process that I can go through to get their accounts converted to child accounts?
All Replies (78)
Just want to say I am in nearly the same situation.
marked this as an answer
If you leave the account closed will that email become free in 29 days to be able to re register for a new child’s account?
marked this as an answer
Google does not recycle account e-mails, so it will be lost forever: https://support.google.com/accounts/answer/7564124?hl=en
marked this as an answer
Same issue here.  Setup my youngest in Family Link and wanted to convert my other two kids accounts which i created prior to Family Link.  Why not just allow the birth dates to be set correctly in the kids accounts and confirm that the account is now managed by a parent?
marked this as an answer
Ugh same here. Just tried to do the “right” thing and update my son’s age but now the account is disabled. I’m just trying to “reserve” the address for when he’s old enough. It’s BS that there’s no way to fix this
marked this as an answer
Ok I was able to put the age back to the original age and verify the account and add it to familylink. If I update the birthday now that he’s in family link will it let me make him a child? Or should I just leave it?
marked this as an answer
Had same problem and accidently got my son's account deleted along with all his stuff. Had to make a new child account with a different crappier email. BTW, microsoft handles this seamlessly - changed the birthday on MS account and it just converted from adult to child account no problem.
marked this as an answer
Agree. Google, please find a way for parents to fix child account without loosing it. It is not right that a good deed on setting the correct age turns out in child account being deleted.
marked this as an answer
same situation for me, was able to set up the supervision for the account of my child but was not able to update the date of birth without the account being blocked
marked this as an answer
So using credit card I was able to enable my daughters locked account due to age restriction.

To do this I had to enter the incorrect date, but I got access to the account. - All good so far
I then set the account to be supervised by mine. - All good so far
I then set the account to back to her correct age (under 13) - Account requires proof of ID but wont accept the correct age as its under 13... this is a webpage issue.

Google need to fix their account/age verification process to handle supervised accounts. Currently it cannot handle supervised accounts which are under 13 correctly.
marked this as an answer
Same here, I wanted to reserve an email in a certain format for consistency for my kids, before Google had family/kids accounts. 

I tried to do the right thing by setting the correct age and now the account has been deleted, cannot be recovered and the email address is now lost. Outrageous - there was not even a warning this would happen after account deletion!

If I would have known that the email address would be lost forever - which in itself is crazy - I would have just reactivated the account under the wrong Date Of Birth.

Why make it so hard, when Microsoft makes it so easy?

Please fix this Google and enable us to recover our kids email addresses.
marked this as an answer
Same here! Also created the account long before they offered the service of child accounts and to not offer a way to convert is just crazy. This will instead mean that there will be a lot of accounts out there with false age which in tur probably means that the age restrictions for various apps doesn't work. No that i have "done the right thing" the account is locked and all my services that use this account for authetification will fail!
marked this as an answer
I am in the same boat with my first born.  I created an account for her with a false date, but I don't want to lose the email address!  Please, Google, you really need a way to convert these legacy accounts so we can preserve the username we chose!
marked this as an answer
This reply is off topic.
bumping.  same issue.
marked this as an answer
This needs to be addressed (and is somewhat bewildering given Google have been working on this 3+ years with parents internally dogfooding it).

There was guidance at one point in time (gaia has been around 10+ years now) that creating accounts for your children was perfectly fine on the understanding that the parent owned the account (not the child).
marked this as an answer
This is so annoying and frustrating because when I tried to setup the tablet I bought for my son, it said to download the child software onto the tablet, but at the time, it wasn't available in my country (UK) so I had no option but to put in a year that he was actually older than he was, just so that he could use the bl**dy thing!

It is ridiculous to think that because Google couldn't sort their act together before implementing stupid rules (I totally agree with parental controls) then thousands of people wouldn't be having this problem now!!!
marked this as an answer
I'm in the exact same situation. I setup an account years ago for my daughter with a false date of birth ( before child accounts were a thing ) and I recently setup one for my son, which made the fancy child account linked to my email.

So I thought I'd update my daughters account to correct date of birth so it too could be a child account, but it's just saying the following:

It looks like you're not old enough to have a Google Account without parental supervision. Learn more
If you entered the wrong birthday, update it now. Otherwise, your Google Account will be deleted in 27 days.
If this Google Account is for a business or organisation, use the birth date of the owner or the person who manages the account.
We understand that what's in your account is important, so you can download your data for some Google services.

It would be great if I could convert the account to a child account.
marked this as an answer
Did anyone know how to convert the child account from adult account
marked this as an answer
This is incredibly frustrating. Many of us above have clearly tried to take the right steps in converting legacy accounts we set up for our children and Google is punishing us by disabling and ultimately deleting the accounts. All because Google wants to try their family game which they will likely kill in 3 years like so many of their other products.
marked this as an answer
This is lame. I got email addresses for both my kids in 2012 when they were like 3 and 1 year old. Got my oldest a  Chromebook for Christmas and was trying to "do the right thing", as others have said. Now, his account is disabled and will be deleted in 27 days. In my attempts to "secure" his address, it would appear as though all I did was keep anyone from having it...ever. Thanks!
marked this as an answer
Will this account name be available after 29 days? When I made an account in 2013th there was no option to make it under supervision. Now I just wanted to deistrict, what my children can see in youtube in tab and here we are. Really messy thing. And as I saw the same problem  has meny people. Really there are no solutions?
marked this as an answer
There is a solution go to another device and put on gmail loging go tomur disabled account and then use credit card or a goverment issued id and u will get ur disabled acc in a day
marked this as an answer
I too need help. I created emails for my children many years ago so they could game and use google without using my Personal email. Now sync and family link have has merged all data to all my devices. When I tried to correct my children's birthday from mine ( hence I did not want predators online) looking for young kids. So I put my birthday. Now that I've corrected their birthdays google has deleted the accounts. I want to have the emails and accounts back because of all the gamez and apps developed. However family link is under my childs email as parent also my google account. I do not know how to fix this issue but i would like them to be back on family plan with google under my supervision. After downloading all the data I could it has all intertwined and I am unable to tell what data goes to what account. I run business under those emails do to my childrens incredible talent and patent sites. This not only a problem for the company but also all the money and time we have put into their games etc. Sadly as they wrre2put under Admin accounts through my own, i fear we will not be able to vet back years of work. I would like for google to be able to correct this issue and change children not being able to have a regular account. I am unable to operate  the devices that show up in my account and am also unable to access my Gsuite Admin account due to not have the information any longer.  Emails have been deleted. Id like help please. Thank you
marked this as an answer
I got my son an android phone and set up an account for him but I have now received an email saying that it will be deleted as he is not old enough. How do I change it to a child account so it isn't deleted? Or email google to get help?
marked this as an answer
You need to sign in to your kid's account, then click update,  then use a older birthday and your own credit card or ID to verify. It will reactivate kid's account. Then you can undo the birthday mistake.
marked this as an answer
Same here! This is extremely frustrating. Google, you need to fix this ASAP. My child's account is now disabled and I never even got a warning before it happened, and it was already supervised by Family Link. 
This is complete BS. Parents trying to protect their children from predators and using legacy accounts the RIGHT way, only to face this crap.
marked this as an answer
Just adding that I am in exactly the same boat. I managed to open it again using my credit card and I'm not touching it again. Hope there is an update.
marked this as an answer
@ Google support. 

Remember the google advert on TV of a family which showed photos being taken and shared and sent to a account for when the child was older......

Well looks like we all did this but in order to do this before google family came out we all created adult accounts. Could someone please help us convert to a child account without losing the information.

Thank you
marked this as an answer
Hi All-

I just created a gmail account for my newborn son with his actual b-day and set it up with Family Link. I noticed that Google Voice wasn't an option for his account (wanted to save him a phone number), so did some research and found a thread saying to change DOB to one day before his "13th b-day".

I did that, but now after reading the above threads am afraid to do anything else with the account with fears that I could end up having it deleted. 

Is there anything I can do to allow the account to access Google Voice but not eventually get deleted? What is the workaround?
marked this as an answer
Adding myself to the huge list of parents above me who tried to do the right thing and wish to convert their children's Google accounts to true child accounts.  I created these accounts almost a decade ago so they could have their own google accounts once they grew up. Now I'm thinking about Chromebooks for the kids but can't use their own Google account makes this frustrating and makes me wonder if I should just get a Windows device since I also created MS accounts for them also but there have been zero issues reported from similar parents online.
marked this as an answer
Microsoft makes this so easy. Why is it so hard with Google!? :(
marked this as an answer
this is not the answer we are waiting for
"If a problem for you, best leave the account as closed, and start a new account with Family Link.  Data cannot be transferred from the closed account."

we want to recover the existing account and "transform" it into a child account, not delete the existing one and create a new one
marked this as an answer
I've created an account for my nephew after Xmas, I've set the correct date of birth and he was using it for 3 months without single problem. Didn't know about the difference between child and adult account. Common sense would tell, that if you let me create an account with child's date of birth, then it's automatically child account. Now it suddenly got disabled and apparently there's no option to fix this without lying about his age or losing the address. Thanks a lot Google.
marked this as an answer
Same here, I wanted to reserve an email in a certain format for consistency for my kids, before Google had family/kids accounts. 

I tried to do the right thing by setting the correct age and now the account has been deleted, cannot be recovered and the email address is now lost. Outrageous - there was not even a warning this would happen after account deletion!

If I would have known that the email address would be lost forever - which in itself is crazy - I would have just reactivated the account under the wrong Date Of Birth.

Why make it so hard, when Microsoft makes it so easy?

Please fix this Google and enable us to recover our kids email addresses.
marked this as an answer
Agreed. Following and in the same boat. Sad this is so difficult for no reason.
marked this as an answer
Yes, same situation.  Very frustrating.  Someone at Google... please either explain why it is not a simple fix here, or fix it.  Thanks.
marked this as an answer
Same problem!!! Google PLEASE give guidance to fix this issue
marked this as an answer
Same here. Hope google can solve this problem ASAP.
marked this as an answer
Same.
Created accounts for my kids before child accounts were a thing. Now want to convert them.
This is a simple thing to implement Google. There are lots of people asking for this. Fix it.
marked this as an answer
Agree, there should be a way to correct this.
marked this as an answer
Same situation here. Account created a while ago when a child was very young. Now I am trying to make simple, "proper" change. No way, google will not allow you to do this.
Google, please do something! We are only trying to sort things out and make birth dates right!
marked this as an answer
OK Google - any updates on this??
marked this as an answer
+1.
This feature would be appreciated
marked this as an answer
Feature badly needed. Google Support - Do you hear us?
marked this as an answer
Uh here for same problem
marked this as an answer
Here's a workaround folks..that I, um "heard from a friend".

If you're trying to get the account back (and you don't want to lose the email name, emails, pics, etc), I mean if you want to correct back to that "original" birthdate that you used to setup the account (before Google had the family plan), just verify via a credit card. Be sure for the "name on the credit card" you put is the name of the user ie, your kid - (don't worry they don't validate first name - only last) and that the birthday is of age.

A shame you have to use this work around - but Google should've known it would've had parents doing this (setting up an account with an incorrect year) before they offered kids accounts.
marked this as an answer
How do you verify via a credit card? 

All i need is to just convert a child account to a regular account? 

Why is this so hard to enhance and implement?
marked this as an answer
I am in the same boat. All I want to is convert the current gmail account to a child account. When the parent is engaged, there should be a simpler way to get this done. Please fix the issue.
marked this as an answer
Same issue here. I didn't even think about it at the time. I'd just had a baby, I wanted to save her email address since she has a unique surname (unlike mine) that means she can simply have her firstname and surname. There was no malice in it, I don't think I really even registered that I was fibbing about her age.

Luckily I was much more half-arsed with the second one. Only just created her account and so that's part of Family Link no problem. I really don't want to lose my eldest's email address. What a pain, Google!
marked this as an answer
Ugh, same boat! Created my daughter's account ages ago and today discovered child accounts exist.  I set up my son's but when I went to fix my daughter's account it get sucked into this black hole. You'd think they would allow some sort of proof of age and allow it to move over, especially for those who are trying to make it right.
marked this as an answer
Same boat! Created my son's account ages ago without knowing about this possibility. Now when I want to fix his account I reach this "catch 22". I also agree that they should allow some sort of proof of age and allow it to move over, especially for those who are trying to make it right.
marked this as an answer
Same situation here - did this for my first child, and now I'm stuck trying to manage her 'adult' account through family link, which doesn't offer the same levels of control as a childs account.  This is silly.  Let's go, Google.  Lots of parents appear to be frustrated!  You want my data?  At least make the services work seamlessly like your competitors...
marked this as an answer
Google. In this covid world, being online, staying connected couldn’t be more important and fun. Give parents the latitude needed to change accounts from adult to child without persecution. We simply setup our kids email accounts on google when they were born for two reasons. We love google and we want them to have their very own vanity Gmail/ google account when they are ready. With family management this makes it possible for our kids to start using the internet safely. Bring it home google. Stand behind us and help us out now. Please and thank you.
marked this as an answer
Just joined the group... Unlocked my daughter's account reverting to the original birthdate, adding my card with my name, however I do agree that Google should handle this!
marked this as an answer
In the same crowded boat as everyone else here.

I understand the age restriction issue and you are trying to follow COPPA law, however if you are on the Family Linked device and the parent has already setup everything there should be a way from the "Family Link for Parents" app to adjust the DOB or from the "Family Link for Children and Teens" app with verification sent back to the Parent app.

Either way this is definitely something that needs to get fixed and there appears to be enough demand to have it fixed. Maybe more social media required on this topic? 

#FixAdultToChildGoogleAccountIssue
marked this as an answer
Almost 1 Year since the original message.

Same here: I've put my own birthday to my son-in-law's birthday when he was 8 or 9 on a phone, at first, only used to play Pokemon Go. Since then, he grew up and play many other game. Now he's 12, has received a phone and a tablet.  A few day ago he has created a youtube channel which was unacceptable for me.  So I decide to put he's real birthday - to do the things right - and now his account is disabled.  Well done Google ! Now I'll have to manage a pre-teenager to explain him why he has lost all his data (All the games which requires google account, google play, and I'm surely forget things).
Well, I guess, my only chance is trying to fraud again by entering a credit card or something.
Well done again Google, people are trying to make the things right and legal, and you don't give the opportunity to do it ! That's a shame for a company like Google.  The lack of reaction is pretty disgusting !
marked this as an answer
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
Report post
What type of post are you reporting?
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/accounts/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
/accounts/profile/0?hl=en