Sep 26, 2021
Want to report a bug with Google Authenticator App on iPhone under iOS15
If someone can tell me where it would be a better place to report iOS Google Authenticator App bugs to and get help, please kindly let me know. Thanks!
So here is what I sent to them:
I want to report a pretty big bug I have noticed in the Google Authenticator App for iPhone after updating to the latest iOS 15:
In fact, aftzer the update was successfully done, I noticed that my list unsorted. I first thought it was just losing the A-Z sorting I did by moving everything manually.
However having a more deep look, I found that instead, many entries in my list now are doubled. It even creates the exact same codes on the doubled entries.
I am afraid to remove the doubles as I don't know what caused it and whether removing one of the doubles would remove both altogether - I also have no second iPhone I could export my accounts to as a backup, hence I ask you to look into this and remove this iOS 15 triggered bug in a future update.
Also please let me know what I should do now, are you aware of the issue, could you reproduce it?
Should I wait for an update?
Thanks in advance!
All the best!
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Sep 29, 2021
What are we going to do now?
I've raised this issue with Google and am awaiting a response.
And EVERYONE should be using "Send feedback" to report the issue to Google.
Diamond Product Expert bkc56 recommended this
Sep 26, 2021
Use the in-app "Send feedback" option to submit your issue to Google.
Diamond Product Expert bkc56 recommended this
Oct 23, 2021
Google has responded that the original problem with the authenticator has been fixed, so there should be no more duplicate entries showing up.
Unfortunately, the deleted entries can not be recovered. So any lost accounts will have to be recovered through that provider and then re-configured in the app. Many sites (Google, Discord, etc) offer the option of backup codes which will make this easy to accomplish.
I would continue to use the "Send Feedback" option to express how bad this problem was for users. Something like this really shouldn't have happened at all.
Last edited Oct 23, 2021
Diamond Product Expert bkc56 recommended this
Original Poster Joerg Droege marked this as an answer
All Replies (82)
Use the in-app "Send feedback" option to submit your issue to Google.
Diamond Product Expert bkc56 recommended this
Oct 21, 2021
Oct 21, 2021
Oct 22, 2021
Oct 22, 2021
Google has responded that the original problem with the authenticator has been fixed, so there should be no more duplicate entries showing up.
Unfortunately, the deleted entries can not be recovered. So any lost accounts will have to be recovered through that provider and then re-configured in the app. Many sites (Google, Discord, etc) offer the option of backup codes which will make this easy to accomplish.
I would continue to use the "Send Feedback" option to express how bad this problem was for users. Something like this really shouldn't have happened at all.
Last edited Oct 23, 2021
Diamond Product Expert bkc56 recommended this
Original Poster Joerg Droege marked this as an answer
Google user
Oct 23, 2021
For anyone with a phone running iOS 15, look at your passwords. You can use your phone as a 2FA. Or, if you use a password app, see if it has the option to function as a 2FA. I know 1password can.
Stay safe 🙂
Oct 25, 2021