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I don't have access to my recovery number anymore 0 Recommended Answers 45 Replies 169 Upvotes
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I am trying to delete my google account (I can access it as I still had the password), which I have not accessed for a long time. Hence, when I try to delete the account, I am prompted for a verification code, sent to a phone number I no longer have access to. This is my only account recovery information. I tried to set up 2FA, but I am prompted for this verification code again.
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Lucas Laurent
 
From what you describe, you will need to undertake the Gmail Account Recovery ("AR") procedure.
 
https://accounts.google.com/signin/recovery provides the only way to recover a Gmail/Google account.
 
 
(If a hacker has changed recovery information etc., then obviously Google do not expect you to know what the changed information is.  You must input whatever you set up the account with.)
 
Using both a device and location that worked previously when accessing  the account  seems to help.   Avoid using a VPN when undertaking the account recovery process.  Use the same account in this process that you are posting from in this forum.
 
Helpful hints regarding account creation date in this forum post, if needed  https://support.google.com/accounts/thread/2394368?msgid=2420513   You should read this before proceeding.
 
ID or documentation of any sort cannot be accepted.  These do not prove that you are the account holder, only, hopefully, who you are.  As well as that, Google cannot authenticate these, as they were not asked for when the account was set up.
 
Google will not return the account if you can't provide enough information to convince them that you are the correct account user.
 
If, after doing all of this, and you require further help, you must let us know the result of the attempted recovery. 
 
The full reply from Google would be most helpful.  (This is usually a machine generated message.)
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Thank you for your answer. However, this is not the solution to my problem since, as I said, I still have the password for this account. I can connect to it. I just need to either change my recovery phone number or delete it. But I cannot do this since when I try, I get prompted for a code sent to this verification number (so I am in a loop right now).
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 I get prompted for a code sent to this verification number (so I am in a loop right now).
 
That is why you need to prove account ownership;  Google need to be sure that you are not attempting a hack.
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Yes, I understood this. The problem is when I click your link I enter my email address and my password, and then my account is recovered and nothing has changed. I do not need to recover my account, I need to get rid, or change, my verification phone number.
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I have this exact same problem.
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IIRC there has been some conversation regarding this.  Let me ask around.
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I am having same issue
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I'm having the same issue. Please advise
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Me too. I need to get in my account. I have the same exact problem
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I need to paybox app to sign up with Google. Only for sing up is so important yet . annapurana7711@gmail.com/ Password is godlove@naina . Every single things I mentioned above is hundred 101% authentic you can search it and I request to you please help me to play games and earn money online , please please please help me to sign up in paybox app. Thanks and best Regards. Naina Mishra.
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