Mar 25, 2021

Trying to add alternate email but it says it's already in use?

I am trying to add my university email address as an alternate email address for my account. When I enter it I get a popup saying that it cannot be added because it is already in use with another Google account. I have never set up a Google account with this email address and when I try to sign in with it I get a message saying that there is no Google account associated with that email address.

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Account Privacy & Security,Web,details_other

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jp88

Diamond Product Expert

Volunteer helper, and user, in Google forums. Not a Google employee.

Mar 25, 2021

Assistance with managed accounts, or with managed devices, can only be given by the administrator of that account and/or device. Google cannot help at all, in these circumstances; Google has no access to their settings, nor their policies.

Please ask the admin people; they are the only ones who can help you. If a Google domain, and they need help, they can contact Google on your behalf.

Good luck!