Contact an Account Recovery Specialist

If you haven't already done so, please go through our Problems Signing In process before submitting this form. Also, if you are trying to recover more than one account, please submit a separate form for each account.

Information shared through this form will be used to help resolve your issue in accordance with Google’s Privacy Policy and Terms of Service.
Please provide the same contact email you submitted when filling out the Account Recovery form. If this email doesn't match we won't be able to help you.
After completing the Account Recovery Form, you may have received a reply from us with a Case ID in the subject line. This is a series of numbers in format 1-2345000006789. If you don't have a Case ID, leave this field blank.

Include any error messages you’ve seen and describe any steps you’ve taken to resolve the issue.

Please indicate the details about losing access, such as last time you logged in, familiar devices and locations, and any other detail we could use to prove your ownership on the account. A support specialist will review your request in the order it was received. Depending on the results of the investigation you may be reached via email within 24 hours.

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Some account and system information will be sent to Google. We will use the information you give us to help address technical issues and to improve our services, subject to our Privacy Policy and Terms of Service.
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