Users have a strong and reasonable expectation of privacy and security when using Google’s products. We believe that the trust placed in us by our users requires us to make sure that their information is safe, even in the event of their death.
Inactive Account Manager is the best way for you to let us know who should have access to your information, and whether you want your account to be deleted. Click here to set up Inactive Account Manager for your account.
We recognize, however, that many people pass away without leaving clear instructions about how to manage their online accounts. We can work with immediate family members and representatives to close online accounts in some cases once a user is known to be deceased, and in certain circumstances we may provide content from a deceased user’s account. In all of these cases, our primary responsibility is to keep our users’ information secure, safe, and private. Note that Google is not able to provide passwords or other mechanisms that would enable anyone to log in to a user’s account.
Before you begin, please understand that sending a request or filing the required documentation does not guarantee that Google will be able to assist you. Any decision to satisfy a request about a deceased user will be made only after a careful review.
Google will review your request and notify you by email as to whether or not we will be able to move beyond Part 1 to the next steps of the process. If we are able to move forward based on our preliminary review, we will send further instructions about the remainder of the process, which will include obtaining a U.S. court order.