Getting prompted to change your password

If you're prompted to change your password every time you sign in to your Google Account, please clear your browser's cache and cookies, and sign in again.

If you're still having trouble signing in, you may be accessing Google Accounts from behind a firewall, proxy, or anti-virus program. In this case, temporarily disable the program and try signing in to Google Accounts. If disabling the program resolves the issue you're experiencing, then most likely the software is causing the problem.

We suggest consulting the program's online support center to find out why it might be interfering with your ability to access your Google Account.


Kaley is on the Accounts support team and author of this help page. Please leave suggestions below on how to improve her article.

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