Sign in if you’re locked out on iOS 12.3

Use these tips to help you access your Google Account if you:

  • Have a Bluetooth Low Energy (BLE) Titan Security Key affected by this issue
  • Can’t sign in to your Google Account after updating your iPhone or iPad to iOS 12.3

Options for signing in

Use your key with a different device

You can use your Bluetooth Low Energy (BLE) Titan Security Key to sign in on:

Use the built-in security key on an Android phone

If you’ve set up the built-in security key on an Android phone, you can use it to sign in to your iPhone or iPad.

Create a one-time password

Note: These steps are only applicable if you’re enrolled in the Advanced Protection Program.

If you need to use apps like Mail, Calendar, or Contacts on your iPhone or iPad, you can create a one-time password to sign in.

Before you start

Make sure your iPhone or iPad and your computer are on the same WiFi network.

Step 1: Get your one-time password

  1. On a computer, go to myaccount.google.com/advanced-protection/getotp.
  2. Sign in to your Google Account with a security key using USB.
  3. On the screen, you’ll see a six-digit code. Stay on this screen or save the six-digit code.

Step 2: Enter the code

  1. On your iPhone or iPad, go to Settings Settings.
  2. Tap Passwords & Accounts and then Add Account and then Google.
  3. Enter the username and password for your Google Account.
  4. Enter the six-digit code.
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