Common questions with Advanced Protection
Advanced Protection helps protect your Google Account with enhanced security features.
- Protects you against phishing: A physical security key and password is needed to sign in. It's the strongest way to secure your account against phishing.
- Helps keep your data safe: Advanced Protection limits the services that can access your data.
- Guards against people pretending to be you: If you lose your security key or account access, Advanced Protection takes extra steps to verify your identity.
How is Advanced Protection different from 2-Step Verification?
Advanced Protection uses 2-Step Verification with a physical security key instead of a code. Security keys are more secure than codes because a person needs your password and your security key to get into your account.
You’ll need to buy two security keys to enroll in Advanced Protection. You can search for
fido u2f security key and order from a trusted retailer, but links are provided here for your convenience:
Order security keys together (Android users only)
If you have an Android device, get the set of security keys from Yubico.
Order security keys separately
Advanced Protection uses security keys because they’re the most secure second step for 2-Step Verification. Even if a someone has your password, they won’t be able to get into your account because they don't have your security key.
Advanced Protection requires two security keys. Google suggests that you carry the main security key (Bluetooth) with you at all times. You should store the backup security key (USB) in a safe place.
If you still have account access:
- Buy two replacement security keys.
- Open the 2-Step Verification section of your Google Account. You might need to sign in.
- Select Add security key. Add your new security keys.
- Next to the lost security key, select Edit Remove this device.
If you don't have account access:
- Submit a request to recover your account. It will take a few days for Google to verify it’s you.
- While you wait, order two replacement security keys.
- You'll get an email to your recovery email address to let you know when you can access your account again. After you get that notification, sign in to your account.
- Turn on Advanced Protection again.
Yes. You should keep your security key with you, in case you need to sign in on a new device.
If you're traveling, bring your security key with you. You may want to charge your Bluetooth key before you leave.
You’ll be able to sign in to your Google Account on Google apps and only in the Chrome browser (on desktop and mobile web). You won’t be able to use your Google Account with some apps and services that require access to your emails and Google Drive data.
Most apps and services that require access to Google Drive or Gmail won't work. To keep your data secure, most non-Google apps and services won’t be able to access some data in your Google Account, like Google Drive or Gmail.
You can use a temporary code to let some Apple apps access your Gmail and some other Google Account data.
Note: These steps only apply if your account uses Advanced Protection.
You can create a temporary code to let Apple’s Mail, Contacts, and Calendar apps access your Gmail and some other Google Account data.
- If you haven’t already, install the Google Smart Lock app.
- On your iPhone or iPad, open Settings .
- Tap Passwords & Accounts Add Account Google.
- Follow the instructions to sign in to your account.
- When you’re prompted, open the Google Smart Lock app.
- Sign in or choose your account.
- Follow the steps to create a 6-digit temporary code.
- Open Settings again.
- Enter your 6-digit code.
- Tap Next.
If you get an error after signing in
Follow these steps if you see an error like, "There was a problem accessing your account."
- On your iPhone or iPad, tap Settings .
- Tap Passwords & Accounts Gmail Delete Account Delete from My iPhone. This will remove your account from the phone, but no data will be deleted from your Google Account.
- On the "Passwords & Accounts " screen, tap Add Account Google.
- Start again on step 4 for using your Google Account with some iPhone or iPad apps.
If you're seeing password prompts every few minutes
You can follow the instructions above to let Apple’s Mail, Contacts, and Calendar apps access your Gmail and some other Google Account data.
You might not be signed in to the Google Account that was invited to Advanced Protection.
If you’re signed in with multiple accounts, sign out of all other accounts. After you've set up Advanced Protection, you can sign back in to your other accounts.
To register your Bluetooth key on your computer, use the USB cable to connect the key to your computer.
- On your Linux computer, go to Yubico's U2F Github page.
- Udev version 187 and lower: Go to Yubico's old U2F Github page.
- Find and download
- Open the Linux directory
70-u2f.rulesto the directory.
- If the directory already has a file with this name, open the file. Check that the content is the same as the one you downloaded.
- Save your file, and reboot your system.
Why can't I sign in to my Android TV after turning on Advanced Protection?
After you turn on Advanced Protection, follow these steps to sign in to your Android TV:
- Remove your Google Account from your Android TV.
- Add your Google Account to your Android TV again and choose the option to set up using a phone that's on the same Wi-Fi network.