Verify it's you

To help protect your account, you may need to prove it’s you when you sign in or try to complete sensitive actions like:

  • Change your password.
  • View saved passwords.
  • Turn on 2-Step Verification.
  • Download your data.

For YouTube channel owners, you may be asked to verify it’s you when you perform certain actions within YouTube Studio.

Use your phone or security key

To prove it’s you, have a phone or security key available that's been registered to your account for at least 7 days. You can use:

Tip: If you have a Google Account through work, you may be asked to verify it's you with your corporate device.

If you’re asked to verify it’s you, follow the steps below. Have your phone nearby, and if possible, make sure it's connected to the internet.

  1. On the "Verify it's you" screen, complete the task or select More ways to verify. You'll have some or all of these options:
    • Get a prompt sent to your phone
    • Get a verification code by text
    • Get a security code on your Android device
    • Use your screen lock or fingerprint on your Android device
    • Use a security key that’s been added to your Google Account
  2. Follow the on-screen instructions and use your phone when prompted.

Why you might get this step

This extra step helps protect your account. If someone finds out your username and password, this step helps stop them from taking certain sensitive actions in your account.

Learn how to make your account more secure.

Fix problems

Can't complete a sensitive action

If you’re signed in to your Google Account but can’t verify it's you to complete an action, go to the relevant section below.
You can't use your phone
If you can't use your phone or your account doesn't have a recovery phone number, try again from another device you use often. You can also follow these steps.
You don't get a phone prompt

If you don't get a prompt within a few minutes:

  1. Make sure your phone is connected to the internet. To get prompts, you need Wi-Fi or mobile data turned on.
  2. Confirm that you're signed in to your account on your phone.
  3. Force close the Google app and the Gmail app .
  4. Go to the sign-in screen and select Resend.
If you still don't get a prompt, select Try another way and choose a different option.
You don't get a text

If you don't get a text within a few minutes:

  1. Make sure the phone number you have is right.
  2. Make sure you have a strong network signal or that the phone is connected to Wi-Fi.
  3. Go to the sign-in screen and select Resend.
You don't get the option to verify it's you

To protect your account, you may be blocked from some sensitive actions when at least one of the following items hasn’t been associated with your Google Account for at least 7 days:

  • Phone
  • Phone number
  • Security key

If you don’t get the option to verify it’s you, you can:

Can't sign in to your Google Account

If you can’t sign in to your Google Account to use Google services like Gmail, Drive, or Photos, learn how to recover your Google Account.
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