Unable to sign in to your Google Account: Delete cookies

If you're sent to this page after trying to sign in to your Google Account, clear your browser's cache and cookies, then try again.

Cookies, which are files created by websites you’ve visited, and your browser’s cache, which helps pages load faster, make it easier for you to browse the web.

Clearing your browser’s cache and cookies means that website settings (like usernames and passwords) will be deleted and some sites might appear to be a little slower because all of the images have to be loaded again.

How to clear cache and cookies

Google Chrome
  1. Open Chrome.
  2. On your browser toolbar, click More More.
  3. Click More Tools and then Clear Browsing Data.
  4. In the box that appears, click the checkboxes for "Cookies and other site data" and "Cached images and files."
  5. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
  6. Click Clear browsing data.
Other browsers

Review and follow the instructions provided by your browser:


Tip: If web pages aren’t displaying correctly, you can try using your browser’s incognito or “private browsing” mode to see if the problem is caused by something other than cache or cookies.

Google uses cookies to improve the quality of our service. For more information about how we use cookies, check our Privacy Policy.


Nick is an Accounts expert and the author of this help page. Leave him feedback below about how to improve it.

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