Turn cookies on or off

To use your Google Account on a browser (like Chrome or Safari), turn on cookies if you haven't already.

Important: If you get a message that cookies are turned off, you need to turn them on to use your account.

In the Chrome app

Cookies are automatically turned on and stay on. Learn how to clear cookies.

In the Safari app

  1. Follow the instructions to turn cookies on or off.
  2. Wait 5 minutes and open the Safari app.

In other browser apps

For instructions, check the support website for your browser.

Why cookies are helpful

Cookies are files created by sites you visit. They make your online experience easier by saving browsing information. With cookies, sites can:

  • Keep you signed in
  • Remember your site preferences
  • Give you locally relevant content

We use cookies to improve our services. To learn more, read our Privacy Policy.

Fix problems

If you can't use your Google Account and get a message that cookies are turned off:

  1. Follow the steps above to turn on cookies.
  2. Try signing in again.

If you still get the error message, here are some possible solutions. Try each one, then try signing in.

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