Problems staying signed in

Please note that if you sign out of your account, the 'Stay signed in' function will be turned off.

If you're not being automatically signed in even though you haven't signed out, you may need to enable your cookies. Then try signing in again.

If you already have cookies enabled, try clearing your browser's cache. If that doesn't fix the problem, next try clearing the browser's cookies. This may resolve your problem. You'll need to check the 'Stay signed in' box next time you sign in.


Kaley is on the Accounts support team and author of this help page. Please leave suggestions below on how to improve her article.

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