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We've gotten reports about some users being signed out of their accounts unexpectedly. We're investigating, but not to worry: there is no indication that this is connected to any phishing or account security threats. Please try to sign-in again at accounts.google.com and if you cannot remember your password, please use this link to recover your password. If you use 2-Step Verification, there may have been a delay in receiving your SMS code. Please try again or use backup codes.

Change or reset your Google Account password

Your Google Account password is the same password you use for other Google products, like Gmail and YouTube. If you forgot your password and would like to reset it or would like to change your password for security reasons, please follow the steps below. 

Forgot password

Reset your password

  1. Go to the Account support page.
  2. Follow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can.
  3. Reset your password. Choose a strong password that you haven't already used with this account. Learn how to create a strong password.

I didn't get a password recovery email

  • Check your Spam or Bulk Mail folders
  • Add account-recovery-noreply@google.com to your address book.
  • Request another email.
  • Check all email addresses you might've used to sign up or sign in to your account.

If you're having trouble resetting your password, try recovering your Google account.

Change password

You can change your Google Account password at any time.

  1. Sign in to My Account.
  2. In the "Sign-in & security" section, select Signing in to Google.
  3. Choose Password.
  4. Enter your new password information, then select Change Password.

Important: If you're running Android 5.1 or higher on your device and need to do a factory reset, you need to wait 24 hours after changing your password to reset your device. For security purposes, you can't use an account if the password was changed within 24 hours to set up the device after reset. Learn about how to protect your device.

Password requirements

Google Account passwords must be at least 8 characters long. They can include:

  • Uppercase and lowercase letters. Passwords are case-sensitive, so "G" is different from "g."
  • Numbers
  • These symbols: ! " # $ % & ‘ ( ) * + , - . / : ; < = > ? @ [ \ ] ^ { | } ~
  • Spaces: You can't use a space at the beginning or end of your password, but spaces inside the password are fine.

Keep in mind, you won’t be able to reuse a password from the past year. We’ve also blocked some passwords that are easy to guess, like “12345678.”

Learn more about creating strong passwords.

 

If you still can't sign in, follow these troubleshooting steps.

hc_author_ashley

Ashley is an Accounts expert and the author of this help page. Leave her feedback below about how to improve it.

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