Your account is disabled

If you're redirected to this page, your Google Account has been disabled.

Find out why

  1. Sign in to your Google Account on a browser, like Chrome.
  2. If your account is disabled, you'll get an explanation.

What happens when your account is disabled

  • You can't sign in to Google services. When you try to sign in, you'll get an error message or be sent to this page.
  • In some cases, you'll get an email or text message from Google to tell you that your account is disabled.

Ask us to restore your account

If you own the account, you can request access to it again.

  1. Sign in to your Google Account on a browser, like Chrome.
  2. Select Try to restore.
  3. Follow the instructions.

If you have trouble with these steps, fill out this form.

Download data from a disabled account

If you can’t get in to your account, you may be able to download and save account data from some Google Services.

To try downloading your data, sign in to your account as you normally do. Then, you may have the option to download your data.

Why accounts are disabled

Google Accounts are usually disabled if the account's owner hasn't followed our policies. Google's policies include:

Here are some common reasons why accounts are disabled. Not all Google services disable an account for these reasons.

Account hacking or hijacking

Don't sign in to or use another person's account unless you have their explicit permission.

Automatic calls or messages

Don't use Google services to make phone calls or send messages automatically (robodialing).

Robocalls are phone calls that use a computerized autodialer to send pre-recorded messages.

Breaking product policies

Some Google services have their own codes of conduct or terms of service, including:

If someone doesn't follow these policies, we might stop that person from either:

  • Using just that service
  • Signing in to any Google services
Child sexual abuse & exploitation

Don't use Google services in a way that exploits or abuses children.

We remove the following kinds of content:

  • Child sexual abuse materials, including cartoons
  • Child grooming (for example, befriending a child online to facilitate, either online or offline, sexual contact and/or exchanging sexual imagery with that child)
  • Sextortion (for example, threatening or blackmailing a child by using real or alleged access to a child’s intimate images)
  • Sexualization of a minor (for example, imagery that depicts, encourages or promotes the sexual abuse of children or the portrayal of children in a manner that could result in the sexual exploitation of children)
  • Trafficking of a child (for example, advertising or solicitation of a child for commercial sexual exploitation)

This content includes anything that's created, shared, sent, or uploaded on Google services.

When we come across child exploitation, we'll take appropriate actions. Our actions might include reporting to the National Center for Missing & Exploited Children (NCMEC) and law enforcement.

Creating a false identity to deceive people

Don't use Google services to create a false identity to trick people into taking action (social engineering). It's a violation to create a Gmail address that implies someone works for an unrelated company or government organization.

However, uses like making a fan email account in a celebrity’s name are fine.

Harassment, bullying, & threats

Don’t harass, bully, or threaten others. We don’t allow Google services to be used to engage or incite others in these activities.
Keep in mind that online harassment is illegal in many places and can have serious offline consequences.
We may take appropriate action if we are notified of threats of harm or other dangerous situations, which may include reporting you to the relevant authorities.
High call volumes

Don't use Google services to send a large number of calls to a telephone exchange for financial gain (traffic pumping).

Impersonation & misrepresentation of identity

Don’t impersonate a person or organization, or misrepresent yourself.
We do allow parody, satire, and the use of pseudonyms or pen names. Avoid content that is likely to mislead your audience about your true identity.
Malware, phishing & other harmful activities

Don't use Google services for:

  • Malware: Sending harmful or unwanted code or software, like viruses.
  • Phishing: Taking private information by stealing it or tricking people into sharing it.
  • Harming or interfering with Google networks, servers, or other systems (e.g. cyberattacks).

Sexually explicit content

Don’t distribute sexually explicit content, including:
  • Nudity
  • Graphic sex acts
  • Pornographic content
  • Driving traffic to commercial pornography sites
We allow content for educational, documentary, scientific, or artistic purposes.
Spamming

Don't use Google services to send anyone unwanted content, called spam.

Spam can be emails, comments, photos, reviews, or any other content that's created or shared on Google services.

Here are some good general rules:

  • Avoid sending unsolicited promotional or commercial content.
  • Don't send content to people you don't know or to many people at the same time.
Terrorist content

Don’t use Google services to share content intended to:

  • Recruit for terrorist organizations
  • Incite violence
  • Glorify terrorist attacks
  • Promote acts of terrorism
Use of multiple accounts for abuse
  • Don't create or use multiple accounts to break Google's policies.
  • Don't use programs (called bots) to create fake accounts.

Many people have more than one Google Account, like a personal account and a work account. Uses like that are fine.

Valid legal requests

Upon request, we’ll sometimes take action under applicable laws or in response to a court order. Submit legal requests here.

Sometimes we need to cancel and remove an account. We'll use our best judgment in these situations. In some urgent or extreme cases, we might not provide notice.

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