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During routine maintenance, a number of users were signed-out from their Google accounts. If you were affected, please sign back in using your usual username and password at https://accounts.google.com. If you can’t remember your password or can’t sign in for another reason, recover your account password here. For security reasons, our support agents are unable to assist with password issues.

Unable to access a Google product

If you've been redirected to this page from a particular product, it means that your access to this product has been suspended. Read on for more information.

Your access to this Google product has been suspended because of a perceived violation of either the Google Terms of Service or product-specific Terms of Service. For specific product guidelines, please visit the homepage of each Google product you're interested in for a link to its Terms of Service.

Google reserves the right to:

  • Disable an account for investigation.
  • Suspend a Google Account user from accessing a particular product or the entire Google Accounts system, if the Terms of Service or product-specific policies are violated.
  • Terminate an account at any time, for any reason, with or without notice.

Next steps for suspended accounts: If you believe your access to this product was suspended in error, contact us.

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Ashley is an Accounts expert and the author of this help page. Leave her feedback below about how to improve it.

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