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We've gotten reports about some users being signed out of their accounts unexpectedly. We're investigating, but not to worry: there is no indication that this is connected to any phishing or account security threats. Please try to sign-in again at and if you cannot remember your password, please use this link to recover your password. If you use 2-Step Verification, there may have been a delay in receiving your SMS code. Please try again or use backup codes.

Change your privacy settings

If you’re having problems getting into your account, try changing your privacy settings.

Check your browser

If you have your browser's privacy settings set to "High," add to your browser's list of allowed sites.

Learn how to check or change your browser’s privacy settings:

Check for security programs

If you use a firewall, proxy, or anti-virus program to increase your computer’s security, temporarily turn off the program and try signing into Google Accounts.

If that fixes the problem, the security program might have stopped you from using your Google Account. Contact the program's support center and ask how to use their program without blocking Google access.

If you're using a work computer

Ask your administrator about your company’s security settings.


Ashley is an Accounts expert and the author of this help page. Leave her feedback below about how to improve it.

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