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During routine maintenance, a number of users were signed-out from their Google accounts. If you were affected, please sign back in using your usual username and password at https://accounts.google.com. If you can’t remember your password or can’t sign in for another reason, recover your account password here. For security reasons, our support agents are unable to assist with password issues.

When Google might send you a text

Below are some reasons you could get a text (SMS) from Google.

You can’t get in to your account, and you want to reset your password
If you've added a phone number to your account for security purposes, Google can text you a code. This code can help you change your password and get back in. Learn more about using your phone as a recovery option.

You've signed up for 2-step Verification
If you use 2-Step Verification, you’ve elected to get a verification code by text when you sign in. This code adds an extra layer of security to your account. Learn more about 2-Step Verification.

You're creating an account, and we want to make sure you’re not a robot
If you’re creating a Google Account, we'll ask you to enter a verification code that we send to your phone. Learn more about verifying your account by text message.

You’re signing in, and we want to make sure that you’re really you
We sometimes ask you to complete an extra sign-in step, like if:
  • You sign in from a place you usually don’t sign in from.
  • You use a device you haven’t used before.

The extra step can include entering a verification code that we send to your phone by text. Learn more about unusual sign-ins.

You’ve asked us to notify you by text about changes to your account
You'll get an email when there's a security-related action taken on your account (for example, a password change). However, you can also choose to get these notifications by text. Learn more about security notifications

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Ashley is an Accounts expert and the author of this help page. Leave her feedback below about how to improve it.

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