Receiving an SMS from Google
Below are five reasons why Google might send you an SMS.
- You can’t get in to your account, and want to reset your password
If you've previously added a phone number to your account for security purposes, Google can text you a code to help reset your password if you're ever locked out. Learn more about using your phone as a recovery option.
- You've signed up for 2-step verification
If you're a 2-step verification user, you’ve elected to receive a "verification code" via SMS when you sign in to your account. This code is an extra security measure to prevent people who know or may have guessed your password from signing in to your account. You can also choose to receive these codes via voice call, or mark certain computers you trust to stop asking for codes. Learn more about 2-step verification.
- You're creating an account, and we want to make sure you’re not a robot
If you’re creating a new Google Account, we might ask you to prove you’re not a robot by typing in a verification code that we send to your phone. Learn more about verifying your account via text message.
- You’re signing in, and we want to make sure that you’re really you
If we notice that you’re signing in from a place you usually don’t sign in from, or using a device you haven’t used before, we might ask you to complete an additional step before signing in. One of these steps might include typing in a verification code that we send to your phone via SMS. Learn more about unusual sign-ins.
- You’ve asked us to notify you via SMS about changes to your account
Although you’ll receive an email when there’s a security-related action taken on your account (for example, a password change), you can also choose to receive these notifications via text message. Learn more about security notifications.
Kaley is on the Accounts support team and author of this help page. Please leave suggestions below on how to improve her article.