Problems creating an account

If you're having trouble creating a Google Account, it's possible that you didn't enter the letters in the word verification box correctly on the Google Accounts creation page. We suggest you try again, and pay careful attention to the letters in the word verification box. If you're still unable to create an account, please check these troubleshooting tips:

Check if your browser's cookies are enabled. If, after entering your information and clicking Create my account, the page simply refreshes and doesn't return a confirmation page, you may need to enable your browser's cookies.

Clear your browser's cache and cookies. If you have cookies enabled but the page still refreshes with no error message, you can try this option. Read browser-specific instructions for clearing your cache and cookies.


Kaley is on the Accounts support team and author of this help page. Please leave suggestions below on how to improve her article.

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