Accessing a deceased person's account

If an individual has passed away and you need access to the contents of his or her Google account, in rare cases we may be able to provide the account content to an authorized representative of the deceased user. We extend our condolences and appreciate your patience and understanding throughout this process.

At Google, we’re keenly aware of the trust users place in us, and we take our responsibility to protect the privacy of people who use Google services very seriously. Any decision to provide the contents of a deceased user’s account will be made only after a careful review, and the application to obtain account content is a lengthy process. Before you begin, please understand that Google may be unable to provide the account content, and sending a request or filing the required documentation does not guarantee that we will be able to assist you. If you are the authorized representative of a deceased user and wish to proceed with an application to obtain the contents of a deceased user’s Google account, please carefully review the following information regarding our two stage process:

Part 1

We require the following information:

  1. Your full name
  2. Your physical mailing address
  3. Your email address
  4. A photocopy of your government-issued ID or driver’s license
  5. The Gmail address or Google username (which is typically an email address) of the deceased user
  6. The death certificate of the deceased user. If the document is not in English, please provide a certified English translation prepared by a competent translator and notarized
  7. The following information from an email correspondence that you have received at your email address, from the email address associated with the Google account in question:
    • The full header from the email message. See instructions on how to find headers in Gmail and other webmail email providers. Copy everything from 'Delivered-To:' through the 'References:' line
    • The entire content of the message

Mail or fax this information to:
Google Inc.
Gmail User Support - Decedents’ Accounts
c/o Google Custodian of Records
1600 Amphitheatre Parkway
Mountain View, CA 94043
Fax: 650-644-0358

Part 2

Upon receipt of this information, Google will review your request and notify you by email as to whether or not we will be able to move beyond Part 1 to the next steps of the process. If we are able to move forward based on our preliminary review, we will send further instructions outlining Part 2. Part 2 will require you to get additional legal process including an order from a U.S. court and/or submitting additional materials. Please note that submitting these materials will not guarantee that we will be able to provide account content so we recommend not embarking on Part 2 until you hear back from us regarding Part 1. Also, some information for some products may not be available or provided even if steps 1 and 2 are completed successfully. Because of our concerns for user privacy, if we determine that we cannot provide the account content, we will not be able to share further details about the account or discuss our decision. Please note that Google may change what is required from time to time and in particular cases.