'Google password assistance' email

If you've received a password-assistance email you didn't request, it's likely that another user entered your email address by mistake. If you didn't initiate the request, don't worry - your Google Account is secure, and there's no need for you to take any further action. Your privacy and security aren't compromised by this email.

Note: if you received the password reset link in a different language, it's possible that the user who mistakenly entered your email address accessed the password-reset page in that particular language.


Kaley is on the Accounts support team and author of this help page. Please leave suggestions below on how to improve her article.

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