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We've gotten reports about some users being signed out of their accounts unexpectedly. We're investigating, but not to worry: there is no indication that this is connected to any phishing or account security threats. Please try to sign-in again at accounts.google.com and if you cannot remember your password, please use this link to recover your password. If you use 2-Step Verification, there may have been a delay in receiving your SMS code. Please try again or use backup codes.

'Google password assistance' email

If you've received a password-assistance email you didn't request, it's likely that another user entered your email address by mistake. If you didn't initiate the request, don't worry - your Google Account is secure, and there's no need for you to take any further action. Your privacy and security aren't compromised by this email.

Note: if you received the password reset link in a different language, it's possible that the user who mistakenly entered your email address accessed the password-reset page in that particular language.

hc_author_ashley

Ashley is an Accounts expert and the author of this help page. Leave her feedback below about how to improve it.

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