If you aren't receiving your password-assistance email, please follow the steps below:
- Check your inbox for an email with the subject line 'Google Password Assistance.' If you don't use Gmail, check the inbox of the email address you use to sign in to your account. If you use Gmail, check the inbox of the recovery email address you provided when you signed up for Gmail. If you didn't provide an recovery email address, wait 24 hours and answer your security question.
- Check your Spam or Bulk Mail folders. It's possible that the email we tried to send you was caught by a spam or bulk mail filter in your email system. Look for an email from Google with the subject line 'Google Password Assistance.' If you don't find the email in these folders, add firstname.lastname@example.org to your address book, and request another password-assistance email.
- Still haven't received the email? Contact your email provider. If you requested another password-reset link after adding email@example.com to your address book or spam filter's whitelist, and you still don't find it, please let your email provider know that you're unable to receive mail from the address firstname.lastname@example.org.
Kaley is on the Accounts support team and author of this help page. Please leave suggestions below on how to improve her article.