If you aren't receiving your password-assistance email, please follow the steps below:
- Check your inbox for an email with the subject line "Google Verification Code." If you don't use Gmail, check the inbox of the email address you use to sign in to your account. If you use Gmail, check the inbox of the recovery email address you provided when you signed up for Gmail. If you didn't provide a recovery email address, wait 24 hours and answer your security question.
- Check your Spam or Bulk Mail folders. It's possible that the email we tried to send you was caught by a spam or bulk mail filter in your email system. Look for an email from Google with the subject line "Google Verification Code." If you don't find the email in these folders, add firstname.lastname@example.org to your address book, and request another password-assistance email.
- Still haven't received the email? Contact your email provider. If you still haven't gotten a password-reset link after adding email@example.com to your address book or spam filter's whitelist, contact your email provider. Let them know that you can't get mail from the address firstname.lastname@example.org.