Account Recovery form
If you find yourself locked out of your account and none of your other recovery options work, your last option is to visit our password-assistance page and fill out our Account Recovery form. Enter your username, type the characters in the distorted image, and click the link at the bottom of the following page to verify your identity and access the form.
Take time to fill out each section of the form to the best of your ability. It was designed to ensure that no one can gain access to your account except you.
Since Google doesn't collect a lot of information about you when you sign up for an account, we'll ask you questions like when you created your account, what Google services you use, and who you email frequently (if you use Gmail).
If you fill out the recovery form and aren't successful on the first try, you can try again (some users might also see a link for additional password help). Make sure to wait until you receive our reply before you submit another report. Important: Try to provide as much information as possible on each attempt. Each submission is evaluated independently.
If you're unable to recover access to your account using the recovery form, you can create a new account. Gmail usernames cannot be recreated, so if you were using Gmail, please pick a new username.